Job Summary

Our Field Account Managers (FAM) partner closely with clients at the country level to drive relationship growth and strategy.  They bring deep industry knowledge and develop strong client relationships to understand and uncover specific client needs and advise on customised solutions.  We’re looking for people with strong business acumen and who are adept at negotiating, communicating with and influencing stakeholders in decision making, by leveraging their deep industry expertise to provide sound advice.
Working as a Standard Chartered Field Account Manager means: 
•    Being part of a purpose-led global business that focuses on sustainability while maintaining profitable revenues.
•    Embracing new ideas and agile thinking, encouraging everyone to evolve the way we do business, for the better.
•    Delivering a broad range of innovative products and services and providing flexibility in building client portfolios.
•    Experiencing our unique global footprint outcomes and impact.

About our Banking and Coverage team
Banking and Coverage owns and leads the management and development of our Client Relationships globally. Our bankers work across the global network together with our product partners to deliver working capital, financing, trade, cash and markets solutions for our clients. The solutions cover a wide range of products and services from sustainable trade finance to credit derivatives to mergers and acquisitions (M&A) advisory.   

About Corporate & Investment Banking (CIB) 
For more than 170 years we’ve support clients with their transaction banking, financial markets, corporate finance and borrowing needs and provide solutions to nearly 20,000 clients in the world’s fastest-growing economies and most active trade corridors.

Job Responsibilities

• Provide outstanding client experiences.
• Deliver account management and strategic support.
• Lead local client account coverage, partnering closely with Global Account Managers and Cluster and Geographies Account Managers to drive account coverage and growth.
• Partner with stakeholders from Product, Operations, Banking and Coverage, to deliver the Corporate and Investment Banking client value proposition.
• Actively originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network, Transaction Banking etc), whilst selectively developing new relationships where required.
• Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from ‘transactional’ reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
• Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
• Proactively manage the designated client portfolio to ensure:
  • Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
  • Risks are appropriately identified and managed.
  • The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation.
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Job Requirements

• Bachelor degree in Banking or Finance preferred
• Ideally 5+ years experience in banking or other relevant environment
• Risk & AML certified as stipulated by Bank policy
• Languages: English, Cantonese, Mandarin and/or local language skills as relevant to country requirement
• Product knowledge - Corporate Finance, Markets, Transaction Banking, Sustainable Finance
• Experienced in using and adapting to client behaviors and preferences
• Uses business acumen, negotiation and interpersonal skills
• Knowledge of client onboarding, local market nuances and the regulatory landscape
• Works effectively with ambiguity, in a dynamic environment

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.