RESPONSIBILITIES

Strategy
•    Hands on knowledge on AWS, Azure products.
•    Hand on Knowledge on Fircosoft products
•    Hands on Knowledge on Scripting tools
•    Plan and implement technical support such that defined targets are achieved and resources are optimized.
•    Work closely with Regional seniors in providing effective management servers estate.
•    Participate in the determination of sound technical strategies that support corporate objectives.
•    Demonstrated ability to engage in senior level technology decision maker discussions.
•    Plan and implement Wintel and UNIX technical support projects to meet the need of technology organization.
•    Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.
•    Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.

Business

FCC Link Analysis application enables users to perform search on Transaction, Customer, Accounts, Cases, watchlist & BVD data and the searched data is used to perform investigation by means of entity resolution and network generations. 

Processes

•    Resource Requirement: Replacement resource is required in order to provide BAU support for FCC LA, FCC Searchengine & Haste apps that require 24/7 operation support covering 3shifts and two general shift in weekdays to cover for any emergency and one weekend support & change implementation and other bank wide technology initiatives like catalyst, cloud migrations, ISO & Keystone. Any issue related to this application is critical and it will have regulatory and reputational impact. 

People & Talent

•    Catalyst & ISO Support : FCC Link Analysis and Haste apps are in the scope of catalyst migration requires this personnel to ensure smooth migration without any BAU disruptions, as there is additional 40+ servers are getting onboarded. 

Governance
•    Additional Support: We have 4 DR drills (2 in GDC East, 2 in country), component level high availability test are planned for the year which needs the SRE support. This headcount is within the approved budget.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

•    FCSO & CTMS

Our Ideal Candidate
•    Education - Good interpersonal and communication skills
•    Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
•    Strong ethics, loyalty and genuine concern for the needs of others
•    Adept at applying specialist IT knowledge to specific problem resolution situations
•    Familiarity with hardware/software components and terminology.
•    Experience analyzing hardware and software problems and making a diagnosis quickly
•    Strong customer service background, ability to work in a team environment, enjoy working with people
•    Strong analytical and statistical skills & Crisis Management Skills
•    Self Learner / Quick Learner / Proven ability to Multitask
•    Ability to ensure all client requirements are met along with overall client satisfaction.
•    Adherence to the specified standards of Quality and Audit / Risk requirements
•    Coordinating with other business functions to develop and implement plans
•    Certifications     AWS, K8, QUANTEXA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.