Job Summary

• Performance Management plays a central role in the BaFin Location Review program, providing end-to-end oversight of execution, governance, and regulatory reporting. The role ensures that client review activities are delivered in line with agreed smoothening strategy, operational capacity, and regulatory expectations, while maintaining strong control, audit readiness, and data transparency across all jurisdictions.
• The function acts as a central coordination layer between Operations, Country teams, and Governance forums, driving structured execution, monitoring progress, identifying risks, and enabling timely escalation and decision-making.

Key Responsibilities

Smoothening Strategy & Book of Work (BoW) Management

• Own end-to-end smoothening of client population (drafting, phasing, volume balancing)
• Drive stakeholder alignment (Ops / Country / Network) and incorporate feedback into final plans
• Manage versioning and secure governance approvals (e.g., PWG sign-off)
• Ensure consistent application of agreed smoothening logic across countries

Execution Monitoring & Performance Oversight

• Track end-to-end progress of BaFin case execution against plan
• Monitor ageing, throughput, and capacity alignment across locations
• Recalibrate plans based on emerging constraints or volume shifts
• Provide ongoing performance insights and recommendations to stakeholders

Case Initiation Governance & Controls

• Establish and monitor Day-0 / Day+1 / Day+2 initiation controls
• Track exceptions (missed or delayed initiation) and ensure remediation
• Drive adherence to timelines, including escalation of non-compliance
• Provide visibility of initiation gaps through structured reporting

Dashboard, MI & Regulatory Reporting

• Own performance dashboards (e.g., Tableau / CLR dashboard) and ensure data accuracy
• Perform data quality checks and validation before reporting
• Generate regulatory MI, ad-hoc extracts, and management packs
• Distribute periodic reporting to stakeholders (Ops, SCB AG, governance forums)

Governance, Stakeholder Engagement & Escalation

• Act as central coordination point across Ops, Country teams, and Program stakeholders
• Establish governance cadence (weekly calls, monthly reviews, EMF visibility)
• Identify risks, bottlenecks, and control breaches early
• Drive structured escalations to Country / Ops Heads and governance forums

Control Framework & Audit Readiness

• Maintain evidence packs supporting regulatory and audit requirements
• Ensure traceability of decisions, assumptions, and execution logic
• Embed controls around manual processes and interim workarounds
• Support audit, regulatory reviews, and assurance activities

Interim Workarounds & Change Tracking (NRD / Offline)

• Track activities where system enablement is unavailable
• Maintain structured offline controls to prevent uncontrolled execution
• Monitor NRD/system change progress and ensure alignment with execution needs

Risk Management & Issue Resolution

• Proactively identify risks across execution, capacity, and data quality
• Recommend mitigation actions and recalibration approaches
• Track resolution progress and ensure closure through governance forums

Skills and Experience

• Data Visualization
• SQL
• Tableau
• DataIku
• Alteryx
• Python

Qualifications

• Strong experience in Performance Management, MI, Business Analysis or PMO roles
• Experience in KYC / CDD / Financial Crime change programmes domian
• Deep analytical capability with proven experience in dashboards, metrics, and performance/benefit tracking
• Advanced Excel skills, with exposure to Tableau or similar BI tools
• Ability to translate complex data into clear, concise insights for senior stakeholders
• Strong governance mindset with focus on controls, accuracy, and traceability
• Hands on experience in AI and Data science.

Experience: 10+ years of overall experience with minimum 5 years in DataIKU/ Alteryx.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.