Job Summary

The Global Change and Enablement (C&E) Practitioner will be supporting the Global C&E Lead in orchestrating and facilitating organisational change initiatives across diverse geographical regions for a given Strategy and Talent project (Includes functions such as HR, Corporate Affairs & Brand & Marketing (CABM), Supply Change Management (SCM) and Property)). This role entails crafting comprehensive change management strategies, fostering seamless collaboration among global teams, and ensuring smooth transitions during periods of significant change. The ideal candidate will possess a strategic mindset, exceptional communication skills, and the ability to influence and guide stakeholders at all levels of the organisation.

The job holder will be responsible for:

• 1) Change Management: Supporting C&E Lead to develop, implement, and refine change management strategies and plans to optimize employee adoption and usage of required changes. Monitor progress and adjust strategies as necessary to ensure successful outcomes.
• 2) Stakeholder Engagement: Proactively build and nurture relationships with key stakeholders, including senior leaders, project managers, and employees across different regions. Ensure alignment and commitment to change initiatives through regular communication and engagement.
• 3) Communication: Design, develop, and deliver comprehensive communication plans tailored to various audiences. Utilize multiple channels and creative formats to ensure clear, consistent, and transparent messaging throughout the change process.
• 4)Training and Development: Collaborate with subject matter experts to design and deliver tailored training programs that equip employees with the skills and knowledge needed to navigate change. Evaluate the effectiveness of training initiatives and make improvements as needed.
• 5) Change Impact Assessment: Conduct thorough impact analyses to assess the potential effects of change on different parts of the organisation. Identify key stakeholders, evaluate change readiness, and develop targeted strategies to address potential challenges
• 6) Collaboration and Integration: Work closely with project teams and business to ensure seamless integration of change management activities with project plans. Facilitate cross-functional collaboration to achieve cohesive and coordinated change efforts.

Key Responsibilities

Impact on Business

• Build and sustain trusting relationships with internal customers by consistently delivering value add services
• Work with the Cluster Leads/Champions to ensure Change and Enablement is embedded within that programme.
• Work closely with change and communication specialists on assigned projects to support the preparation of C&E deliverables, including administrative support and stakeholder engagement
• Complete change management assessments related to people, systems and process changes, including data gathering and translating data into meaningful information for the purposes of training and engagement
• Bring a focus to the programme on business outcomes and benefits management (including benefits realisation).
• Develop change solution material based on county requirements and designs/options that are focused on successful change embedding into the business.
• Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption and feedback. 
• Participate in change and enablement network team meetings and support a global team of change and enablement network leads
• Success in this role will require flexibility, being able to cope and bring structure to ambiguous situations and problems whilst adapting to the needs of the business. They should have a sense of urgency, be driven and have the ability to learn quickly and assimilate information.
• Ensure mechanisms are in place for capturing and sharing lessons learnt and encourage re-use of successful tools and methods.
• Provide coordination support for change management activities across assigned projects
• Provide analytical support and share insights supporting the preparation of management reports to ensure clarity of the change pipeline, from status of individual requests through to key trends over time.
• Provide timely reports on engagement status, risks and issues, evaluating performance based on management information

Customers / Stakeholders

• Ensure that audience (including Customers) change impacts and reactions are analysed and change interventions identified to manage those impacts and reactions across all countries.
• Use customer knowledge and expertise to help confirm change management solutions.
• Promote and recognize cross-cultural working and communication within team – be culturally sensitive.
• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.

Governance 

• Propose improvements, enhancements and simplifications where appropriate

Project/Change Management

• Develop and/or implement change management methodology and capabilities
• Provide project management support
• Provide subject matter expert advice, guidance and support to the project managers on managing  change

Champions Change Management 

• Assist C&E Lead in preparing key change deliverables, including stakeholder analysis and impact   assessment 
• Provide support to C&E Lead on managing change

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Strategy and Talent [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Skills and Experience

• preferably “Change management” and “HR transformation experience” with 8+ yrs experience
• Manage Risk
• Manage People
   

Qualifications

TRAINING/SKILLSETS

• Communication Skills: Effective communication is crucial for articulating the vision, goals, and benefits of change to all stakeholders.
• Leadership: Ability to inspire and motivate individuals and teams, fostering a positive attitude towards change.
• Analytical Thinking: Strong analytical skills to assess the impact of change and develop appropriate strategies.
• Project Management: Proficiency in managing timelines, resources, and tasks to ensure successful implementation of change initiatives.
• Stakeholder Management: Skill in identifying and engaging stakeholders, understanding their needs and concerns, and managing their expectations.
• Collaboration: Strong collaboration skills to work effectively with cross-functional teams and departments.
• Training and Development: Ability to design and deliver training programs to support individuals and teams through the change process.
• Business Acumen: Understanding the organization's operations, goals, and strategic priorities to align change initiatives with business objectives.
• Technological Proficiency: Familiarity with tools and technologies that facilitate change management processes.
• Presentation creation: Proficiency in creating compelling presentation to effectively communicate C&E plans and progress to stakeholders 

CERTIFICATIONS 

• Preferably expertise in change management methodologies and tools, including Prosci, ADKAR etc

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.