Job Summary

• A dynamic, talented application support engineer who is ready for a challenge where teamwork, technical ability, and problem-solving skills are essential. Supports Development and Change initiatives. 
• Identifying and solving issues across multiple components of critical business system
• Ensuring that the services are running smoothly by proactive monitoring and maintaining the system
• Provide technical support to customers and resolve their issues related to application services and operations
• Strong experience in developing and implementing high performance scalable JEE applications
• Strong SQL experience of writing complex queries
• Solid knowledge of OOP software concepts, design patterns, and best practices    
• Supports Change and Release management activities
• Supports Production rollouts
• Troubleshoot Production issues and fix accordingly Heap / core analysis
• Strong problem solving and analytical skills
• Self motivated, independent, detail oriented and a responsible team player
• Ability to communicate effectively – both verbal and written communications

Key Responsibilities

Business
Technology Support:

• Identifying and solving issues across multiple components of critical business system
• Ensuring that the services are running smoothly by proactive monitoring and maintaining the system
• Provide technical support to customers and resolve their issues related to application services and operations
• Strong experience in developing and implementing high performance scalable JEE applications
• Strong SQL experience of writing complex queries

Processes

Process and Compliance

• Ability to work in a highly compliant landscape and work within the boundaries of globally defined software quality management practices and policies 
• Understand that traceability and reporting are extremely important in highly compliant environments and be prepared to engrain these practices in team’s ways of working
• Knowledge of monitoring and maintaining critical business systems

People & Talent

• Troubleshoots production problems related to application
• Ability to collaborate with cross-functional teams
• Maintains compliance with standard operating procedures to ensure data security
• Undertake responsible tasks without supervision, including monitoring and maintaining the system 
• Monitor progress and provide updates to the Technical Lead / Project Manager promptly and accurately
• Able to work independently as well as a team in providing out-of-the box solution if required
• Strong interpersonal, written, and verbal communication skills

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Application Delivery and Support Teams

Other Responsibilities

• Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience

• Core Java / JEE / JBoss EAP
• Web front-end experience – React JS /Ember JS/HTML/CSS/JavaScript
• Object-relational Mappers – JPA/Hibernate

Qualifications

• NA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.