Key Responsibilities

Business
•    (WRB GRU) Wealth Solutions and Retail Banking Global Reconciliation function across markets, products and account types 
•    COE (Centre of excellence) for WRB Reconciliations that enables optimal end to end delivery of financial controls leveraging on global TLM system, core TP system with specialist accounting talent 
•    UK SOX / ACGR implementation for WRB – ie., Controls review, remediation and governance, in collaboration with Group Financial Controls team and External Consultants
•    Aspire Project for WRB – Ie., Transitioning General Ledger from PSGL to SAP S4 HANA for WRB systems 
Strategy
•    Drive the reconciliation strategy for the (WRB) Wealth Solutions and Retail Banking Global Reconciliation function across markets, products and account types
•    Deliver the overall strategy for the global processes, controls and technology solutions within the function
•    Drive the alignment of GRU services with the relevant operational and technology change deliverables including leveraging innovative solutions to increase quality of services
•    As a control stakeholder to the underlying operations, act in a directing and influencing capacity with the stakeholders regarding the recon strategy to secure ongoing support for the business process and technology changes required to deliver high standard of reconciliation controls
•    Continuously appraise internal and industry strategies and approaches to ensure best practices and innovative solutions are being utilized
•    Support Product, Operations and other Value centres on a day-to-day basis in areas of process changes, improvements and new product launches
•    Play an active role in developing the business requirements on system enhances and follows through till delivery of requirements.
•    Lead re-engineering initiatives along with other value centres like Operations, Service and Distribution for identification of cost-saves, process improvement opportunities & customer service enhancement. 
Processes
•    Manage account reconciliation activities covering;
•    Internal/ GL account (suspense and sundry) reconciliations, 
•    Trade/Stock and Position reconciliations, 

•    Credit Card, ATM, retail branch banking reconciliations
•    Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.  
•    Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
•    Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
•    Actively look for opportunities to standardize processes / automate / eliminate nonvalue added activities and implement them for process improvements. 
•    Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy-in to implement process / system changes
•    Continuously improve team productivity to the standards prescribed 
•    Consistent review on process cycle times and ensure effective and efficient service delivery.
•    Work to reduce System Downtime in collaboration with technology teams
•    Create sufficient back-ups for each process to eliminate key staff risk at any point of time.  
•    Lead inward migration of newer activities and ensure relevant documentations are completed within the timelines 
•    Manage budgeting for the unit and have detailed knowledge of the unit financials - effectively control spends and deliver on cost targets
•    Ensure high engagement levels in the teams with minimal attrition.
•    Provide training to teams and ensure they have thorough understanding of the underlying product, recon process and its impact before handling a new process
•    Implement robust training and development plan for each staff keeping succession planning for various roles into consideration. 
•    Understand the end-to-end impact of any new change/enhancement initiative, train teams and ensure the change is incorporated in a seamless way with no service impact

•    Closely hand hold teams and train them to perform thorough User Acceptance Tests (UAT) in consultation with tech teams and co-ordinate with them to ensure timely completion of testing and comprehensively highlight all issues
•    Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
•    Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
•    Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines
•    Liaise extensively with the product and technology teams to understand the product nuances and associated regulations to recommend required reconciliation controls and processes
•    People and Talent 
•    SDAF approvals and Amendments for TLM Account Opening and Closure basis Country Ops approvals and confirmation. 
People & Talent
•    Ability to lead the team effectively through remote working
•    Guide the team on Recon and Recon COE 
Governance
•    WRB GRU risk reporting related governance at country / regional and Group RC levels
•    Periodic review of hubbed and non-hubbed WRB reconciliations for adherence to GPI (including exception management ie., dispensations from adherence to GPI)
•    Continuous recon and accounting process review to assure that the controls are fit for purpose and act as mitigation against internal frauds

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    GPO WRB SnT / COO, Client Servicing & Transacting, WRB
•    COO, Wealth Soln, Affluent Bnkg & Enablement
•    Global Head, WM Investment Operations
•    Global Head – R2R GSF Finance 
•    Global Head – WRB Internal Fraud
•    Financial Transaction processing team leads (WRB – COB, SnT, Branches and business in particular)
•    Finance operation leads
•    Technology data Lead (Aspire)
•    Workstream team members across TP systems (eBBS, RLS, CCMS, Card400, Marcis and other CPBB TP systems)
•    Workstream team members across Programme (Data, Tools, Core Finance, Local Regulatory, Treasury) – (Aspire and SOX)
•    Product Controllers and Business CFO’s
•    Treasury leads
•    Information Technology (Recon tool ‘TLM – Transaction Lifecycle Management‘ change management as WRB business owner and continuous improvement)

Skills and Experience

•    Financial Accounting
•    Financial Reconciliations
•    Sarbanes and Oxley Act (UK SOX)

Qualifications

•    Chartered Accountant or Equivalent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.