Job Summary

We need able resource to replace the position with the technical skills & banking domain applications support experience.

Key Responsibilities

Strategy
•    Production support management
•    L2, L3 and high priority incident management. 
•    Country Stakeholder management. 
•    Continuity Management
•    Infrastructure Management
•    Knowledge Management within team 
•    Risk and Audit management.
•    Manage capacity and continuity management affairs.
•    Manage Service level and Operational Level engagement with relevant stake holders and ensure the commitments are met.
•    PSS and other technology adherence and mitigation of deviations
•    Provide timely workaround solutions for failing issue pattern which requires source code fix.
•    Plan and Participate in DR and continuity management activities.
•    Identify improvement items and strategize for its timely implementation.
•    Work out proactive monitoring and alerting for all critical support areas including client/process journeys. 
•    Explore and implement potential Self-Healing capabilities

Business
•    Transaction Banking – Trade

Processes
Incident Management
•    Manage High Severity Incidents and participate recovery activities
•    Manage Customer impacted non high severity Incidents and recovery activities
•    Prepare Impact Analysis for all incidents
•    Define incident action items and follow-up for closure
•    Manage application availability with defined outage and ensure SLA compliance
•    Perform routine Application Health checks

Problem Management
•    Root cause analysis for high impact incidents
•    Defining Preventive actions
•    Follow-up on preventive action implementation and closure

Change Management
•    Review all application changes and assess the impact
•    Review all infra changes and assess the impact
•    Review all interface changes
•    Implementation of changes in production 
•    Verification of application health and availability 
•    ITIL/DevOps/SRE practices are followed

People & Talent
•    Communicate effectively and professionally.
•    Showcase Responsiveness in work
•    Treat colleagues and stakeholders Fairley and respectfully

Risk Management
•    Identify the potential risks involved in above tasks
•    Register the risk and define mitigation plans
•    Follow-up for Risk closure
•    Notify/Alert Seniors about any risk that have high potential for a service/reputational/regulatory/financial impact to the bank.

Governance
Continuity Management
•    Document new operating procedures based on new configuration deployments
•    Review and correct the existing Disaster Recovery Plans
•    Review and correct the existing BCP plans
•    Execute DR plans and ensure RTO SLA achieved
•    Create Action Plans for the DR improvements and follow-up for closure

System Maintenance & Stake holder management
•    Execute Application Maintenance when needed
•    Periodic SLA review and identify system improvement plans
•    Prepare and amend application monitoring scripts

Audit and Governance
•    Work on all audit response by collaborating with relevant teams appropriately
•    Work with governance teams from STS, HICS etc and support and manage the expectations.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the CIB Trade Technology to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  

Key stakeholders
•    Business and Operations (Product Owners)
•    Trade IT Team
•    Interface IT Teams
•    Technology Services Teams
•    Production Support Teams
•    Country Business

Qualifications

•    Candidate should have Engineering  or  equivalent in computer science/Information Technology
•    Linux administration/Java certification will be an added advantage 
•    Language preference - -Java/SQL/Bash scripting/ansible/python 

Skills and Experience

•    Java & Spring Boot
•    Database
•    Cloud
•    Container concepts
•    Automation tools
•    Trade & Banking Functional

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.