Job Summary
Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape
Key Responsibilities
Strategy
• Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape
Key Responsibilities
Senior Technical Specialist & Subject Matter Expert:
• Serve as the primary technical authority and subject matter expert for SAP BTP platform services and applications
• Provide expert-level technical guidance and consultation to support teams, development teams, and stakeholders
• Lead complex technical problem resolution and root cause analysis for critical production issues
• Drive technical innovation, process improvements, and automation initiatives
• Mentor and provide technical coaching to junior support specialists (Band 7-9) through knowledge sharing
• Act as technical escalation point for complex SAP BTP platform issues
Advanced Production Support Operations:
• Own end-to-end technical resolution of complex production incidents and problems
• Lead Major Incident Management (MIM) technical response and coordinate critical incident resolution
• Perform advanced troubleshooting, performance analysis, and system optimization
• Ensure 24x7 production support coverage through technical expertise and guidance
• Drive proactive monitoring, alerting, and preventive maintenance initiatives
• Maintain system availability targets (99.7%+) through technical excellence and optimization
SAP BTP Platform Technical Leadership:
• Provide expert-level support for SAP BTP services including HANA Cloud, Datasphere, Analytics Cloud
• Lead technical implementation and optimization of SAP Identity Authentication Service, Cloud Transport Management
• Drive technical excellence for SAP Business Application Studio, Workzone, and BTP foundation services
• Coordinate complex technical issues with SAP support and provide technical leadership
• Lead platform optimization, performance tuning, and capacity management initiatives
Advanced Change & Release Management:
• Provide technical leadership for Change Advisory Board (CAB) reviews and complex production changes
• Lead technical aspects of release deployments and coordinate complex go-live support activities
• Drive technical excellence in Cloud Transport Management (CTM) configurations and transport governance
• Ensure technical quality and risk assessment for production changes
• Lead automation initiatives to improve deployment efficiency and reduce technical risks
Technical Strategy & Innovation:
• Drive technical strategy and roadmap for SAP BTP platform support operations
• Lead evaluation and implementation of new technologies, tools, and processes
• Provide technical input for architectural decisions and platform evolution
• Drive continuous improvement initiatives and operational transformation
• Lead technical documentation, knowledge management, and best practices development
Required Qualifications
Experience:
• Minimum 10 years of experience in application production support with strong technical leadership
• At least 6-7 years of hands-on experience with SAP BTP platform and services
• Deep expertise in SAP HANA Cloud, Datasphere, and SAP Analytics Cloud support operations
• Proven track record in leading complex technical problem resolution and system optimization
• Experience in advanced incident management, root cause analysis, and technical process improvement
• Banking or financial services domain experience strongly preferred
SAP BTP Technical Expertise:
• Platform Services: Expert-level knowledge of SAP AI Core, Business AI, Datasphere, HANA Cloud, Analytics Cloud
• Infrastructure: Deep expertise in SAP BTP Foundation Services, Cloud Foundry, Connectivity Services
• Integration: Advanced knowledge of Cloud Transport Management, SAP Cloud Connector, API management
• Security: Expert-level understanding of Identity Authentication Service, Identity Access Governance
• Monitoring: Advanced skills in application monitoring, performance tuning, alerting systems, and observability
Advanced Technical Skills:
• Database Management: Expert-level SAP HANA administration, SQL optimization, performance tuning
• System Administration: Advanced Linux/Unix systems, cloud infrastructure, networking, and security
• Monitoring & Automation: Expert-level monitoring tools, log analysis, automation scripting
• DevOps & CI/CD: Advanced knowledge of DevOps practices, automation, and deployment pipelines
• Scripting & Programming: Advanced scripting capabilities (Shell, Python, PowerShell)
Leadership & Communication Skills:
• Strong technical leadership abilities with experience mentoring technical teams
• Excellent analytical and problem-solving skills with complex technical issues
• Strong communication skills for technical documentation and stakeholder engagement
• Ability to work independently and drive technical initiatives
• Experience in technical process improvement and innovation
Preferred Qualifications
• Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred
• SAP BTP certifications (HANA Cloud, Datasphere, Analytics Cloud, BTP Foundation)
• ITIL Expert certification or equivalent service management qualifications
• Advanced certifications in cloud platforms (AWS, Azure, GCP)
• Knowledge of banking operations, regulatory requirements, and risk management
• Experience with advanced monitoring tools, APM solutions, and observability platforms
Key Competencies
• Technical Excellence: Demonstrate expert-level technical skills and drive technical innovation
• Problem Resolution: Lead complex technical problem resolution and system optimization
• Process Leadership: Drive technical process improvements and automation initiatives
• Knowledge Leadership: Serve as technical authority and mentor others through expertise
• Continuous Innovation: Stay current with emerging technologies and drive adoption
• Quality Assurance: Ensure technical excellence and adherence to best practices
Specific Responsibilities:
• Technical Authority: Serve as the go-to technical expert for SAP BTP platform support
• Complex Problem Resolution: Lead resolution of the most complex technical issues and incidents
• Technical Innovation: Drive adoption of new technologies, tools, and technical processes
• Knowledge Leadership: Develop and maintain technical documentation and best practices
• Technical Mentoring: Provide technical guidance and knowledge transfer to team members
• Vendor Technical Liaison: Lead technical discussions with SAP support and other vendors
Governance
Ensure compliance of regulations, policies, and requirements of the In-Scope countries
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• GF – Finance (Performance management / Capital / Liquidity)
Qualifications
Bachelor’s/ Master’s degree in Information Technology, Computer Science
Skills and Experience
• SAP Hana Modelling
• SAP Datasphere / SAC
• SAP HANA Cloud
• SAP Application Architecture & Design
• SAP FIORI / SAP UI5
• BI reporting tools
• GEN AI
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
