Job Summary

•    The role is accountable for operational support for production services, across one or more areas of specific platform. 
•    To ensure maximum service quality and stability through fast and effective response to technical alerts from monitoring, and to be a catalyst for daily BAU queries from business team. Depending on the area of technical specialisation, should always ensure the capacity and batch jobs are on good shape.

Strategy 

•    Awareness and understanding of the Group's business strategy and model appropriate to the role.

Business 

•    Awareness and understanding of the business function implemented in the applications and its importance to business to make sure the application availability.

Processes 

•    Understanding of the list of process defined for executing production support operation. 

Key Responsibilities

People & Talent

•    Ensure participating & supporting in cross-training and knowledge transfer activities within support teams.  

Risk Management

•    The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance

•    Awareness and understanding of the regulatory framework while we apply any changes in the BAU application and data.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Key stakeholders

•    Responsible for supporting the production related changes, releases, and rollouts with zero or minimal impact to the stability of the application. Understand the scope of changes, implementation plan and fallback plan to ensure smooth implementation without failure.
•    Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's /  OLA's. 

Other Responsibilities

•    For potential high priority, S@R, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA.
•    Responsible for closing all the low priority tickets, which including the daily BAU queries from business teams.
•    Responsible for implementing or automation of monitoring, housekeeping, batch jobs, interfaces, and capacity to achieve high level of stability.
•    Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
•    Minimum code fixing at the application and conduct at least unit testing or coordinating the UAT and regression testing.

Qualifications

•    EDUCATION     INFORMATION SYSTEM / INFORMATION TECHNOLOGY / COMPUTER SC
•    CERTIFICATIONS     DEGREE
•    LANGUAGES     ENGLISH

SKILLS AND COMPETENCIES

•    JAVA
•    OPERATING SYSTEM (LINUX, WINDOWS)
•    SHELL SCRIPTING
•    PYTHON
•    MONITORING TOOLS (ITRS, ELK, GRAFANA)
•    DATABASE STRUCTURED QUERIES

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.