Job Summary

The role is accountable for application support for production services, across one or more applications
•    Technical knowledge in Triple A Plus core product
•    Knowledge in COB management
•    Good experience in analysing multi thread routines
•    Knowledge in creation of services and batch records
•    Experience in shell scripting, RedHat Linux and Application Server e.g. jBoss EAP 7.x
•    RDBMS knowledge - preferably Oracle & SQL
•    Analytical and problem-solving skills, with the ability to analyse production issues, identify root causes of issues 
•    To build, analyse and implement TAP logging and monitoring
•    Knowledge in SMS – Security Management system
•    Interface Integration – Solace/MQ/Web Services\
•    Understanding in Wealth & Retail products
•    Good knowledge in below TAP products
•    Portfolio Management: positions, valuations, performance, risk.
•    Advisory / Suitability: client profiling, investment proposals, risk/return alignment.
•    Order Management (OMS): order capture, validation, routing to market or dealing desk.
•    Model Portfolios / Discretionary Management: model definition, rebalancing, drift checks.
•    Reporting: client statements, performance reports, regulatory reports.
•    Integration Layer: interfaces to T24, market data providers, order routers, pricing feeds.

Key Responsibilities

Strategy
•    To be accountable to execute the strategy devised for the business unit 

Business
•    Fully accountable in incident, problem, change and risk management which relates to the production application/system. 

Processes
•    Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes 

People & Talent
•    Participate in cross-training and knowledge transfer activities within support teams 

Risk Management
•    Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Risk wise (Information Security risks) & M7 (Operational Risks). 

Governance
•    Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    SRE PO
•    Hive PO
•    SRE Lead
•    Business Stakeholders
•    CIO counterparts

Other Responsibilities
•    Embed Here for good and Group’s brand and values in the SRE team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

•  Minimum 4+ years of experience in application Production support responsibilities and stability as part of SRE and product specialist responsibilities.
• Product - Temenos - T24 or Temenos Triple A Plus skills is mandatory
• JAVA / J2EE / Spring MVC, Spring Boot & Hibernate is mandatory
• Any one of the database DB 2 / Oracle / PostgreSQL
• Linux is must have
• Kubernetes, AWS is mandatory
• Tomcat/Jboss must have skill
• Elasticsearch should have proficient user experience
• Grafana should have proficient user experience
• Willing to work in rotational shift including night shift (24*7 support)

Skills & Experience

•    TAP Core Product
•    RDBS Knowledge
•    Linux
•    Monitoring Tools (COP, Kibana)
•    API

Qualifications

•    AWS Certification
•    SRE Certification
•    ITIL Certification (Good to have)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.