Job Summary

Manage CDD team to ensure effective delivery on behalf of the global GAMs/RMs for the entire CIB and CB Customer segment for CDD review and update.

• Liaise closely with Legal and Compliance to ensure appropriate standards for the CIB and CB Business are agreed and maintained
• Manage the team(s) handling CDD Execution for a particular country 
• Manage a (new) diary system to ensure renewals are dealt with on a timely basis
• Prioritize workload on a risk basis to ensure effective completion
• Manage CDD static data with a view to improving quality of data in system including duplicate records/branch entries etc
• Liaison with Tech Support team for System related issues.

NOTE: The CDD team will source and prepare CDD records for ultimate approval by GAMs – where the responsibility for ‘knowing the customer’ lies.

Key Responsibilities

Work with existing team members to ensure needs are fulfilled on an ongoing basis.  Specifically:

• Ensure effective links between GAM teams/Internal Stakeholders
• Manage CDD process - new and renewals. Perform Checker function for the cases assigned.
• Manage on boarding process for agreed new initiatives
• Ensure accurate maintenance of CDD static data
• Maintain CDD rejection rates within agreed threshold. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager

Skills and Experience

• Effective Communications
• Analytical Thinking
• Problem Solving

Qualifications

• A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity. 
• 3-4 years’ experience in Financial Services Industry with relevant experience in managing teams.
• Understanding of the Financial Services and its various underlying products.
• Understanding of the CIB and CB and Customer Relationships business generally and across CIB and CB Customer base.
• Experience in AML domain desirable.
• Leadership Experience preferred.
• Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise from time to time.
• Knowledge of the CDD/eCDD systems and processes and of the different requirements of certain countries desirable.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.