Job Summary

•    The purpose of RP is to assist Country Process Owners (CPOs) and Global Process Owner (GPOs) to effectively manage operational risk within the first line of defence. The members must ensure that the sampling tests are conducted in accordance with Risk Management Framework, Group Operational Risk Policies and Procedures.
•    To ensure error free work with no operating losses
•    Emphasis to Identify, assess, monitor, escalate and report operational risks from respective business scope to both business line managers and Unit Head in a timely manner.
•    Ensure Individual Productivity targets are met / surpassed

Key Responsibilities

Strategy
•    Emphasis to Identify, assess, monitor, escalate and report operational risks from respective business scope to both business line managers and Unit Head in a timely manner.
•    Quality Assurance: To make sure the quality assurance of operational risk controls across all processes in the corresponding business area.

Business
•    Competency and Effectiveness: To be fully competent in control measure skills and methodology in conducting sample testing, quality checking, and monitoring; to be effective in identifying control process gaps, timely escalation of identified issues or risks, and any effective actions to mitigate within the accepted timeframe.

Processes
•    Support CPOs and GPOs in managing First Line operational risk in accordance with the Risk Management Framework and applicable Group policies and procedures. 
•    Ensure effective Material Control Testing (DT and OT) to minimize operational errors and losses.
•    Support First Line risk ownership through independent Material Control DT and OT, providing clear insights on control effectiveness, gaps, and required remediation to provide feedback to the Business head/Unit Head/GPOs/RFOs and control functions in timely manner. 
•    Investigation, logging and monitoring of Ops Risk issues, events including development and implementation of action plans. 
•    Accurate Updating of Control Sheets / master sheets and all working templates.
•    Ensure share drive /share point policies are adhered.
•    Ensure timely escalation to Senior Management of any exception noticed related to work and environment.  
•    Ensure proper training (OJT) is given to team members whenever required. 
•    Meet or exceed productivity targets while ensuring quality Material Control Testing.
•    Ensure timely remediation of Material Control Testing exceptions, with preventive actions to avoid recurrence.
•    To actively participate in BCP/DR and any other UAT / UVT.
•    Perform independent reviews of Risk/Loss items if required.
•    Provide Group with any common trends of issues identified and add value by identifying any gaps.
•    Assist in the identification of the business / regulatory risks and the implementation of appropriate controls to mitigate those risks if applicable.

People and Talent 
•    Ensure backup staff is identified and trained.

Risk Management
•    Compliance with all relevant Group Policies & Procedures.
•    Compliance with all relevant Group Money Laundering Prevention Policy.
•    Compliance with Group Operational Risk procedures.

Governance 
•    Monitoring and escalation: To be responsible for monitoring all processes in the corresponding area and escalate any issues and risks to the Line Manager / Unit Head on timely manner.

 
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment] 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Representatives in Group and In-country Risk and Control team, Business Functions & Relationship Managers

Other Responsibilities
•    Ensure that Productivity MIS is updated accurately and immediately after the completion of respective process.
•    Actively participate in automation initiatives including A3.
•    Ensure that knowledge on Systems and procedures is updated by keeping track of periodical circulars and other instructions issued
•    Participate in test on knowledge and procedures, departmental quizzes, and Group / Companywide CSR Initiatives/Trainings including role certification and internal training programmes like leadership trainings.
•    Ensure proper maintenance of the workstation and the environment of the workplace.
•    Ensure adherence of Clean Desk Policy.
•    Ensure timely completion of all E Learning Courses.

Skills and Experience

•    Product Knowledge/ Domain Knowledge
•    Process Management
•    Time / Resource Management
•    Precision / Accuracy
•    Customer Centricity
•    Problem Resolution / Handling
•    Communication
•    Stakeholder Management

Qualifications

•    Preferably Commerce Graduate / Postgraduate.
•    Experience in operational risk management or engineering processes and possess in-depth knowledge and problem-solving skills to function well in an Operations Risk Role.
•    Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables
•    Basic Understanding of Banking and Credit Administration / Credit Process / Documentation Knowledge with experience ranging from 5-15 years 
•    Advanced Product & process knowledge (knowledge in terms of customers, products and transactions)
•    Core Risk awareness
•    Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
•    Good Oral & Written communication. 
•    Full understanding on Bank’s RMF, ORMF and skills in managing operational risk.
•    Sound judgement and courage to perform a risk and control role and maintain effective working relationship in the first line of defence
•    Fully competent in sample testing methodology, conducting quality check and assuring operational risk being properly managed in the first line.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.