Job Summary

To provide vision, data accuracy, compliance tracking and timely reporting and management of HR Service Ops division. He/She will develop and manage annual business strategy for quality results and growth, while creating a work environment that motivates teamwork and contributes to the successful operations, management and process reputation

RESPONSIBILITIES
Refer to myHR for guidance for each section below.
•    Develop, implement, and enforce operational policies, standards, and procedures.
•    Ensure consistency and compliance with regulatory and organizational requirements
•    Identify operational risks and implement controls to mitigate them. Monitor adherence to risk management practices and escalate issues when needed.
•    Generate reports and dashboards for leadership to drive data-informed decisions.
•    Work across multiple Country and GPS teams to understand the purpose and implications for process efficiencies
•    Partner with other senior management to discuss strategies, objectives and obstacles
•    Stays current with global HR trends and practices and regularly networks with internal and external HR professionals to drive continuous improvement of HR Service Ops and enhance the employee experience.
•    Delivers personal performance in line with the global performance management process to continually raise the bar on performance and takes ownership of personal development
•    Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
•    Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank’s data protection standards
•    Manages risk with every employee interaction ensuring any advice provided is within the Bank’s guidelines
•    Provides inputs as requested for the root cause analysis to ensure a permanent fix is applied and prevent problem reoccurrence
•    Delivers personal performance in line with the global performance management process to continually raises the bar on performance and takes ownership of personal development
•    Drives usage of employee and manager self-service, by appropriately reinforcing how people can use the portals to search for information and to simplify or automate the existing process

Key Responsibilities

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the a to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads, Risk, Compliance and Regulatory teams

Other Responsibilities
•    Embed Here for Good and Group’s brand and value
•    Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function

Skills and Experience

Project Management
Service Delivery & Operations Management
Business Strategy and Model
PeopleSoft / SuccessFactors knowledge 
HR Process Knowledge
Business Governance and Support

Qualifications

•    Any Graduate, preferably postgraduate in Human Resources
•    Minimum of 15 years work experience in data processing Operations in BPO/Banking/Recruitment/HR Consulting companies
•    The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives
•    Has in-depth knowledge of one or more process / products and is regarded as an expert
•    Excellent spoken and written communication skills, including effective questioning and active listening

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.