Job Summary

• In Standard Chartered Bank’s Corporate, Commercial & Institutional Banking (CCIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
• Part of CCIB’s Digital Channels & Data Analytics (DCDA), we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting.  We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the H2H, API, Web and Mobile. 
• The Product Owner (CPO) of Standard Chartered Corporate Banking S2B Access is a role in the Digital Channel and Data analytics (“DCDA”) team within Standard Chartered’s Corporate, Commercial and Institutional Banking (“CCIB”) client segment.  The S2B Access platform serves our global clients across our 40+ footprint markets. As the PO of S2B Access platform within Non-Interactive channels, you will be responsible for shaping the strategy and roadmap in collaboration and alignment with CCIB businesses, execute on it through disciplined product development from Strategy to Go-to-market activities, be laser-focussed on delivery and time-to-speed. You will be working with a cross-functional team of product managers, engineers, and other stakeholders to deliver value driven digital capabilities for our corporate and institutional clients.
   

Key Responsibilities

Business
Lead and value add API core product in getting marketplace info richer and more accurate, automate user guide and streamline the maintenance process of all the product documentations and achieve 100% sandbox coverage for in-scope APIs.
 

Swagger and user guide:
Solution an efficient workflow with Marketplace team and API dev team to sync the latest dev swagger updates to OB Portal with minimum manual interventions, segregate clear R&R on the functional info maintained by API core product through API dev team and non-functional info maintained at OB content mgmt w/o API dev team. Collaborate with Technical Writer and API dev team on the essential changes which dev swagger need to enhance and review with API core PO on story for prioritization. Automate CUI user guide creation by leveraging the info in OB content management and design the essential info into swagger or OB content management. Operate and continuously improve the update of swagger and user guide for API core product 

Country nuances and capability matrix:
Establish a maintenance framework with Marketplace team, regional leads, CUI team and API core product to digitize the country nuances and capability matrix for each APIs. Collaborate with Technical Writer on the country nuances information and capability matrix to be maintained in OB content management, and review with API core PO on the final version. Operate and continuously improve the digital version of Country nuances and capability matrix for API core product

Sandbox:
Setup a working process with Marketplace team and API dev team to provide more test cases for L2 and L3 Sandbox and achieve 100% coverage. Gather L2 and L3 Sandbox feedback from OB team and work with API dev team to continuously improve the test cases

Risk Management
Review applicable internal policies and procedures to prevent gaps against risk governance framework. Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure S2B Access channel remains compliant with banking and data protection laws. Ensure Country compliance on Group standard for Audit and Control. To be the product SPOC with the local risk committees. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Skills and Experience

Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    API & Open Banking Product owners, DCDA
•    Technology (Non-Interactive and Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams)
•    Digital Platforms and Products, DCDA (Cash, Common Platform Services, Data Analytics & Insights, Channel Performance & Measurement)
•    Client Experience, DCDA (Design Operations, Design Product/Platforms)
•    Project/Program Management Office, DCDA
•    DCDA COO
•    Transaction Banking (Cash, Trade, Financial Markets, Implementation Teams, Client Servicing and Onboarding) 
 

Qualifications

• Minimum of 8-10 years of experience in handling API banking initiatives, content, swagger management marketplace operations .      
• Experience in strategic planning and execution in a matrix organization.
• Ability to understand the importance of relationship building both with internal and external customers. 
• Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.  
• Ability to create and deliver effective oral and written presentations/proposals up to a senior level of management. 
• Strong leadership and motivation capability, 
• Strong time management and organizational skills.
• Comprehensive solution-oriented thinker when dealing with clients, team members, internal functional departments and upper management. 
• Ability to effectively manage and motivate matrix resources to attain organizational goals and influence without direct authority
• Strong project management skills including planning, documenting, communicating and delivering the end result on-time.
• Experience in a position of broad collaboration, influence and communication in a large organization. 
• Skills in meeting objectives through influence, inspiration, facilitation and team building 
• Excellent teamwork skills preferably with experience of working in teams spread across boundarie

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.