Key Responsibilities

Operational Discipline and Effective People Management
•    Zero Audit Failures 
•    50% reduction in CST Exceptions. Nil Thematic Exceptions. 
•    Qualitative Documentation of 1-1 Conversations. 
•    Effective Performance Management through usage of Metrics and Tools (PMI / Perform Plus / Prohance 
•    Quality of PIPs 
•    Demonstration of Periodic Review of Capacity Plan / Touch Time Review / Data Integrity / Accuracy of Billing & Volume Data 
•    Quality of JO / JD 
•    Quality and Periodic Review of DoIs 
•    Periodic Renewal of SLAs / R&Rs 
•    Quality of Risk Issues in M7 
•    Quality of Participation in the Internal Governance Forum / MBR
Enhancing Team Engagement and Employee Motivation
•    10% improvement in Employee My Voice Results 
•    Active Participation in Team Engagement Initiatives 
•    Active Participation in at least 2 Employee 
•    Volunteering Initiatives 
•    Active Participation in Local / Group / Functional Townhalls
Deliver Cost Saves / 15% Efficiency Target
•    Deliver Right shoring Book of Work. Take up more work with existing or fewer hires as compared to those released by Country. 
•    Leverage on CLMT and Service Bench initiatives to deliver automation and efficiencies. 
•    Apply Lean Principles to identify and progress Process Simplification opportunities. 
•    Deliver Fungibility Targets 
•    Deliver FTR Targets CLM Ops streams.

Enhance Client and Stakeholder Experience
•    Achieve at least 90% FTR across CLM Ops streams. 
•    25% Reduction in Internal Errors and 50% Reduction in External Errors. 
•    SRMs for Top 5 markets to be led with quality Interaction with stakeholders.
•    Regional CM Leads to be proactively engaged on the performance metrics / initiatives on a Quarterly Basis. 
•    Nil Data Breaches and Zero Client Complaints. 
•    Improved visibility in EMF and Other Governance Forums on CLM Ops Contribution.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Client Management Team

Skills and Experience

•    MS Word
•    MS Excel
•    MS powerpoint
•    Tableau

Qualifications

•    Master degree with one Technical Skill on Data Science and AI
Languages
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.