Job Summary

The Technology Support Database team is organized across technologies and is tiered to provide the full range of support services for Oracle, Sybase, DB/2, MS SQL Server and PostgreSQL and other database technologies running on multiple types of platforms and architectures across the bank’s global estate.

The Oracle Level 3 DBA team is responsible for providing Database Engineering, Advanced Technical Support, Problem diagnosis/resolution and proactive database services. The L3 DBA team work closely with the L2 Oracle support team as well as project teams and other vendors to help deliver 24x7 support for the wider Oracle estate and support assistance on complex activities

Accountable:

As an L3 Oracle DBA, the resource should be able to resolve the most complex technical issues professionally, rapidly and consistently.  This means working alongside colleagues and other teams to identify any root causes issues.  For implementing features and initiatives an expert base technology understanding is required as well as ability to raise and follow current change management guidelines and processes defined in the team and bank. As a leader the staff member is senior enough to not only focus on the technical but also have developed soft skills such as written, verbal and presenting as needed.  Documentation of technical issues and solutions as well as creating or updating is as critical as technical experience

Consulted:

As an L3 DBA the resource must also be able to work with colleagues both internal to the team and external.  This to ensure efficient solution design and implementation plans for various challenges in the database estate and working towards increasingly automated monitoring and support solutions available.

Key Responsibilities

Informed:

The L3 DBA is required to provide database support of deep technical expertise to all the stakeholders in a stable, productive, and cost-effective manner. They should be highly self-motivated, task oriented and capable of working independently in carrying out tasks and trouble shooting.

•    They must proactively monitor and make strategic plans to address issues to improve service stability.
•    They are responsible for improvement and maintenance of the databases to include rollout and upgrades.
•    They provide technical support and resolution on outage in a short turnaround time including full RCA.
•    They must actively engage with key stakeholders to ensure different objectives are aligned and assist
stakeholders by providing specialist skills and knowledge as required.
•    They will participate in out-of-hours support and delivery as required for implementation in projects and change.
•    They must be able to document technical matters to create process where non existing, update where uplift is identified and proactively improve the environment they work in on a daily basis.
•    Risk management understanding is crucial and able to follow life cycle of change and controls / procedures and practices.

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business
•    Awareness and understanding of the application database environments for different business groups

Processes

•    Responsible for smooth operations of database and monitoring the database. Also responsible for planning and implementing database changes.  To define process where none exists or to update process where uplift is identified such that others can follow.  

People & Talent 

•    Personal soft skills are crucial.  As a graduate the resource should be able to compile and present ideas using presentations and documents as well as work on operational improvements.

Risk Management

•    Able to identify and document or present risks to the correct management and other technical staff to ensure risk is minimise

Governance 

•    Ensure in all work items that correct documentation is produced.  Able to identify missing components and to create those for general uplift.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Internal: Technology Service Managers, CaaS team
•    Interfacing Application Support Teams, 
•    Technical Teams (DBAs, Network, UNIX, Windows)
•    External Vendors (Oracle, ATOS

Other Responsibilities

•    As an L3 DBA, the resource should be able to resolve the most complex technical issues professionally, rapidly, and consistently and work alongside both colleagues and other teams to identify any root cause or required implementation plan.
•    The L3 DBA must also be able to work with colleagues to design and implement practical solutions to the various challenges in the database estate and work towards increasingly automated monitoring and support solutions.

•    The L3 DBA is required to provide database support of deep technical expertise to all the stakeholders in a stable, productive, and cost-effective manner. They should be highly self-motivated, task oriented and capable of working independently in carrying out tasks and trouble Shooting.

•    The L3 DBA is responsible for ensuring availability and performance of the databases that support the system.

•    The L3 DBA is responsible for improvement and maintenance of the databases to include rollout and upgrades.  Provide technical support and resolve outage in a short turnaround time.  

•    The L3 DBA will actively engage with key stakeholders to ensure different objectives are aligned and assist stakeholders by providing specialist skills and knowledge as required.

•    The L3 DBA will participate in out-of-hours support and delivery as required as well as change implementation.

Qualifications

•    Bachelors or master’s degree preferred
•    Formal Database Certifications preferred

Skills and Experience

•    Oracle 11G/12c/19c RAC ASM Clusterware
•    Performance / resource management, Data guard, pl/sql, SQL, Clusterware/ASM and OEM
•    Database Security Product Implementation and Migration (Oracle TDE, Network SSL/NDE)
•    Oracle Golden Gate replication 
•    Oracle RMAN Backup restore and Performance Tuning
•    Backup and Recovery techniques
•    Knowledge on Linux, Networking, Storage
•    Excellent verbal and written communication skills with excellent attention to customer service
•    Proficiency in at least one scripting or programming language – Python, Shell, Ansible, GO, C  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.