Job Summary

The Change Lead for Banking will be responsible for delivering a scalable fit for purpose, client-focused, best-in-class product capabilities supported with robust system applications.
Key areas of responsibility include:
•    Be the SME for ongoing and upcoming strategic initiatives in the Bank, including but not limited to: 
o    Strategic Tech Transformation
o    Process Simplification / Reengineering
o    Straight Through Processing
•    Optimising and simplifying operational capability and improve service effectiveness through simplified, scalable product delivery in Banking.
This role requires strong project management skills, the ability to work collaboratively across departments, and a keen understanding of change management principles.

Strategy
•    Propose well-articulated proposals for strategic initiatives and be the responsible ’Single Point Of Contact’ (SPOC) to drive its delivery to the business and functional stakeholders in Banking.
•    Support new business enablement initiatives covering E2E client lifecycle and execution processes. 
•    Collaborate with stakeholders to revise operating and organisational models and to objectively review standards and quality of support provided. 
•    Present updates to QPRs/NFRCs to seek endorsement on proposed initiatives, progress in delivering agreed initiatives and any horizon risks emanating from the change initiatives.

Business
•    Effectively cover product owner responsibilities in Banking. 
•    Ensure project management and business analysts requirements to deliver an effective Product Owner role are sufficiently met. 
•    Ensure effective product delivery and horizon risk views is delivered continuously. 
•    Run prioritisations of deliverables and effective budget management across transformational and incremental change initiatives.

Key Responsibilities

Processes
•    Collaborate with Business and Operations teams, including Global Process Owners to review existing processes with a lens to reengineer towards a relevant process model enabled via automation that is further augmented with AI.
•    Ensure cross border deal execution and operations settlement related processes remain fit for purpose to support scaling business. 

People & Talent
•    Manage and mentor juniors, ensuring they are aligned with project goals and are effectively contributing to the success of change initiatives.
•    Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions that drive efficiency and effectiveness.

Risk Management
•    Lead and manage change initiatives from inception to completion, ensuring alignment with strategic objectives and business goals.
•    Conduct impact assessments and develop change management strategies to ensure successful adoption of new processes and systems.
•    Communicate project status, risks, and issues to stakeholders, providing regular updates and seeking input as needed.

Governance
•    Develop and maintain project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
•    Facilitate workshops and training sessions to support the implementation of change initiatives and ensure stakeholder engagement.
•    Monitor and evaluate the effectiveness of change initiatives, making adjustments as necessary to achieve desired outcomes.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Global Banking and SPM Head
•    Global Banking and SPM Business Heads
•    GB & SPM COO
•    Compliance, Local and Banking
•    Operational Risk, Local and Banking
•    Lending Ops Units (Loans & Agency, Transaction Management Group, Global Lending Services, CRC, LDU)
•    Traded Credit and Market Risk
•    Finance, Local and Banking

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Banking COO team

Skills and Experience

•    Banking
•    Project Management
•    Governance and Control

Qualifications

•    Bachelor's degree in Business Administration, Finance, or a related field. MBA preferred.
•    Proven experience in leading change initiatives within lending operations.
•    Strong understanding of lending processes, risk management, and regulatory requirements.
•    Excellent leadership, communication, and interpersonal skills.
•    Ability to work collaboratively with cross-functional teams.
Key Competencies
•    Strategic Thinking
•    Process Optimization
•    Leadership and Team Management
•    Risk Management
•    Governance and Compliance
•    Communication and Collaboration

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.