Job Summary

The Business Analyst – Performance Management will support the TBKR (Trigger‑Based KYC Review) programme by delivering end‑to‑end performance oversight, management information, and regulatory‑ready analytics. The role will focus on tracking execution outcomes, benefit realisation, productivity and capacity impacts arising from TBKR, translating policy and process changes into measurable insights. Working closely with Project, Operations, GPOS, Second Line and senior governance forums, the incumbent will develop dashboards, conduct business impact assessments, re‑baseline productivity metrics, support capacity planning, and ensure data accuracy, controls, and audit readiness. This is a strategic performance and governance role, critical to enabling transparent decision‑making and evidencing TBKR outcomes to senior management and regulators. 

Key Responsibilities

Performance & MI

•    Design, build, and maintain TBKR performance dashboards covering volumes, throughput, productivity, SLAs, and risk ratings
•    Track D  and E rated execution outcomes aligned to TBKR priorities
•    Ensure MI accuracy, reconciliation, and audit ready controls

Benefit Realisation & Business Impact

•    Lead Non Financial Benefit (NFB) tracking including regulatory timeliness, productivity, touch time reduction, and customer experience
•    Conduct Business Impact Assessments (BIA) quantifying TBKR outcomes versus baseline
•    Produce benefit crystallisation views (in year and annualised) for senior forums

Productivity & Capacity Planning

•    Re baseline productivity metrics to reflect KRA based TBKR reviews
•    Support capacity modelling and forward looking demand planning
•    Assess impact of scope changes, new triggers, or policy amendments on headcount and throughput

Governance & Stakeholder Management

•    Prepare analytical packs and insights for EMF, PgSC, and senior management reviews
•    Partner with Operations, GPOS, Second Line and Project teams to validate assumptions and outputs
•    Proactively identify performance risks, data gaps, and delivery issues with clear mitigation options

Controls & Regulatory Readiness

•    Maintain clear documentation of methodologies, assumptions, and definitions
•    Embed control checks around data sourcing, calculations, and reporting logic
•    Support audit, regulatory, and assurance requests related to TBKR performance reporting

Skills and Experience

• Strong experience in Performance Management, MI, Business Analysis or PMO roles
• Experience in KYC / CDD / Financial Crime change programmes domain
• Advanced Excel; exposure to Tableau or similar BI tools desirable
• Ability to communicate complex data succinctly to senior stakeholders
• Strong governance mindset with attention to controls, accuracy, and traceability 
• Deep analytical capability with proven experience in dashboards, metrics, and performance/benefit tracking

Experience: 5+ years of overall experience with minimum 3 years in DataIKU/ Alteryx.

Role Specific Technical Competencies

•    Data Visualization
•    SQL
•    Tableau
•    DataIku
•    Alteryx
•    Python 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.