Job Summary

•    Lead requirements gathering workshops for FCSO Transformation project initiatives
•    Conduct detailed requirements walkthrough with business stakeholders and technology team
•    Managing stakeholder expectations in requirements discussions
•    Drive finalizing and prioritising of requirements in LuW for delivery
•    Assess risk and impact across FCSO processes and downstream FCSO systems.
•    Working with the technology team for feasibility, sizing and cost, including infrastructure needs
•    Working with respective project managers to align with project plan, test strategry and delivery
•    Support FCSO Transformation project team and FCSO Case Management team from LUW through DTW until delivery
•    Interact with vendor to drive solution to requiements
•    Ensure training and knowledge transfer from project team to BAU team and end users.
•    Provide routine udpates to stakeholders on project delivery, risks, issues and go live readiness.

RESPONSIBILITIES

Key Responsibilities:
•    Coordinate between the FCSO Transformation, FCSO Risk, FCSO Technology, ECM PO, Country FCSO and Group FCC
•    Liaison with Product Owners, FCSO Risk and various project stakeholders 
•    Responsible to adhering to the bank’s Change management and delivery standards and all required project / programme governance requirements.

Strategy

•    Use process and data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes;

Business

•    Lead and facilitate requirements gathering workshops and impact assessment sessions with stakeholders
•    Ensuring business requirements are clearly documented, understood and traceable from requirements to benefits realisation with clear cost, benefit and risk areas.
•    Support creation and review of requirement documents, specifications and other product related  (input/output) documents.
•    Undertake critical reconciliation of FSD to BRD and negotiate as appropriate where there are misalignments or alternative options to ensure stakeholders requirements are met.
•    Working with team and stakeholders during the build phase to validate that deliverables are aligned with expectation.
•    Support training and handover from project team to BAU team and end users.

Processes

•    Identify the processes and information technology required to introduce changes;
•    Gain agreement, usually from senior management, of the best method of introducing changes;
•    Communicate the benefits of changes across departments and address any uncertainty and concern;
•    Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
•    Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
•    Managing the FCC Case Mangement integrated configuration documentation, ensuring documentation standards are rigorously applied
•    Ensuring FCC documentation library is up-to-date with final signed off documents.
•    Experience in Unit Test, PT, SIT, UAT, Regression and UVT Support across teams with other groups.
•    Review own and peers work to ensure work is at standard (content and governance) to receive approval and reduce the need for further iterations.
•    Supporting with test management ensuring that bug fixes are prioritised and potential change requests validated
•    Managing the process to agree and validate the future phases, country sequencing and scope of FCC
•    Developing, socialising and agreeing the delivery plan

People & Talent

•    Communicate with internal colleagues to understand the needs of stakeholder as a whole.
•    Work with stakeholders to understand and investigate feedback into the work product.
•    Manage stakeholder relationships and change management requests.
•    Develop cohesive relationship with stakeholders to ensure open communication.
•    Support teams in making the recommended changes, including helping to resolve any issues;

Risk Management

•    Consider the opportunities and potential risks attached to the suggestions you have made;
•    Advising on the testing strategy to ensure it supports the full set of business requirements and sufficiently documents and mitigates production risks through a robust test approach

Governance

•    Ensure documents owned, reviewed and approved in compliance with FCC, NWoW and PMO.
•    Prioritise work to ensure that deadlines allow for the rigours of the governance process.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    FCSO Enablement & Transformation
•    FCSO and Ops Risk
•    FCC Country Heads / FCSO Country Heads / Regional Sanctions Heads
•    Transaction Monitoring and Name Screening AA/Act Process Owners
•    Case Management Product Owner
•    Business Stakeholders
•    FCSO Technology Leads and Scrum Masters
•    FCSO Test Managers / Delivery Managers / Change Managers
Other Responsibilities
Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

Project Management
Stakeholder Engagement
Communication (Written and Verbal)
Documentation
Anti Financial Crime Processes and Systems

Qualifications

•    Bachelor’s degree in relevant field or equivalent professional experience.
•    10+ years of overall experience working in a compliance or regulated risk environment.
•    3+ Project Manager / Project Delivery Lead experience for a large complex transformation initiative.
•    PMI certification desirable

Experience
•    Knowledge and experience of SCB’s change delivery standards and governance requirements
•    Proficient in tools such as Microsoft Office, Confluence, ADO, Clarity etc. 
•    Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget.
•    Excellent leadership, professional and communication skills, including verbal and written communication. 
•    Strong interpersonal and stakeholder management skills with ability to work with diverse teams.
•    Team leader and player with ability to work calmly under pressure.
•    Presentation and meeting facilitation skill.
•    Negotiation and conflict management skill.
•    Report writing and document management.
•    Experience in core platform implementation, system integration, change management across Anti-financial crime landscape would be a plus.
•    Experience with AML monitoring solutions (e.g. Oracle OFSAA AML) preferred.
•    Experience in preparing action plan in response to reviews and queries (OR, GIA, Assurance, Audit …)
•    Experience in leading and mentoring a team of Analysts.
•    Experience with workflow design preferred.
•    Experience with data protection and access controls would be a plus.

Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), Identity Access Management (IAM), etc.

EDUCATION     GRADUATE OR HIGHER
CERTIFICATIONS     PROJECT MANAGEMENT (AGILE, PMP)
LANGUAGES     ENGLISH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.