Job Summary

•    Manage budget and cost effectively to derive efficiency and aligned with cost management for 2024.
•    Also facilitate Strategic implementation across various levers towards cost management.  
•    Furhter identify & work towards process simplification across HUB as part of Ops Excellence pillar.
•    Facilitate monthly reviews across Stakeholders including representation in CPBB MT of AME & ASA.

Key Responsibilities

•    Forecast head count and non-head count efficiencies for all units under WRB.
•    Support Global Head, GBS WRB Retail on various activities including Location support, Strategy follow-ups, Stake holders’ engagement, Project Support & Local regulatory deployments.
•    Conceive strategic road map for WRB Retail Ops to achieve strategic and transformative levers.
•    Manage and execute Risk and Control related engagements across stake holders including various metrics on WFM, Tech Issues, My Voice actions & Governance.
•    Spearhead service excellence, journey service reviews and exception management on GBS service delivery and Project Management.
•    Various management and leadership dashboards review and intervention on Volume Management, Spike Management, Cost Management, Effort Distribution, Change Management, Quality Assurance etc.
•    End to end Manage budget and forecast of expenses under WRB.
•    Manage monthly billing and country recharges.
•    Manage monthly tracking of HC & Non-HC saves booked.
•    Calculate country level efficiency details.
•    Provide governance for PS Tool and WFM data such as cross skilling, staff processing category and activity mapping.
•    Provide regular MIS and ad-hoc MIS to stakeholders. 
•    Supporting A3 management (OE upload / A3 creations, etc)
•    Support Job Requestion based on SCB HR guidelines.  
People & Talent
•    Engagement with wide range of stakeholders. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration. 
Risk Management
•    Ensure a full understanding of the risk and control environment in area of responsibility 
Governance
•    Have a strong Governance relevant to the role 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    WRB FH / Global head/ Country Heads/CIO’s

Skills and Experience

•    Excel, word, PPT

Qualifications

•    Few years of experience of operations.
•    Flair knowledge in costing and budgeting 
•    Pack preparation and presentation Skills.
•    Ability to work proactively, independently and display strong initiative
•    Pragmatic team player with an attention to detail.
•    Ability to drive multiple agenda and effectively manage priorities
•    Strong communication, Interpersonal Skills and presentation skills, with senior stakeholders.
•    Multicultural awareness
•    Ability to work to fixed timelines and with people in different time zones
•    Ability to apply judgement and discretion in following through for resolution of issues raised across the region.

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.