Job Summary

The IT Change & Release Manager (Project Manager) for Cash will work closely with the Program head, Accountable Executive, Chief Product Owners, Product Owners and Hive Delivery Leads and Domain heads to manage the successful delivery of the Program outcomes. They will be responsible for implementing and maintaining effective controls and governance across all cash and interface technology teams as well as stakeholder groups and will foster collaboration both within the program and with broader Cash teams to drive effective execution. 
 

About our Architecture, Technology Solutions and App Development Team

Want to be part of a team that focuses on what we can do instead of what’s already been done? This is your opportunity.  From BlockChain to AWS, deep learning and AI, you’ll work with the tools and platforms that you need to be successful. You’ll have the freedom to decide the different ways you want to grow – whether that’s by gaining diverse skills on a new project or deepening your expertise on innovative tech. Join us and you’ll find diverse paths, projects and people that inspire you to think outside-the-box and change the way people everywhere experience our products and services

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

Key Responsibilities

The IT Change & Release Manager (Project Manager will be responsible for driving and delivering the agenda of their part of the Cash Investment Programmes. Key responsibilities are:

• Oversee the coordination of project and program level milestones and adherence to Standard Chartered standards and governance mechanisms.
• Structures and critical thinking to ensure that all initiatives and agenda are set up professionally, operating efficiently and driven to manage outcomes.
• Delivering the Project/Programme and handover to BAU.
• Create and update Project plans, RAID logs, Delivery plans and general updates to stakeholder
• Run weekly meetings including Refinement Forums and Steercos
• Drive proactive management of issues and risks – working closely with interface and business partners and recognising the overall program level risks and identifying mitigation action plans.
• View projects through the lens of scaling on a global level by utilising tools and processes. Confirming Clarity, the Enterprise tool for program monitoring and reporting, is up to date including Programme static, RAG status, key milestones, financials, risks, dependencies, issues, and resource forecasts, and they are tracked and reported at QPR.
• Establish engagement cadence with stakeholders to ensure that they are informed and part of the decision-making process (where required).
• Support prioritisation by assessing the business/ client impact.
• Manage risks, issues, interdependencies, and coordination across programmes to ensure that information relating to programmes deliverables, risk and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.

Strategy

• As a key member of the Programme Management team, develop the strategic direction and roadmap for Cash Regulatory programmes while adopting agile practices, aligning with Business & IT Strategy, Bank’s Digital Agenda and Portfolio Investment priorities. 
• Envisage and align the portfolio to the growing technology needs & capabilities like Cloud, AI etc.

• Determine and ensure optimal cost of delivery of programs.
• Support Business and Transaction Banking Operations by leveraging technology to streamline processes, enhance productivity, enable straight-through processing & zero touch, reduce risk and improve controls
• Work with the domain teams to ensure processes and controls are suitable to enable building and maintaining sustainable, well-controlled business solutions. Ensure transparency and appropriate escalation of material risks through relevant governance processes.
• Work actively with Product, Operations and technology Teams to push client agenda and support respective businesses in risk reduction implementation activities.
• Continually evaluating services on Fit for purpose and run streamlined remediation programs with focused outcomes aligned to business and client priorities and risk reduction.

Programme Governance

• Manage the programme governance framework and be responsible for its effectiveness in providing oversight and direction to the product delivery teams.
• Prepare and deliver reporting materials to programme and portfolio level governance forums, ensuring timeliness, accuracy, and relevance of data. Own the key messages to be delivered and approvals sought.  Run the Programme Steering Committee (PgSC)
• Maintain the detailed budget, scope, resource, and benefits for the programme; support the Accountable Executive in presenting the Programme for approval by the QPR and SIRF, and for formally accepting subsequent changes.
• Implement and maintain the processes for reporting progress from delivery teams to the PgSC; keeping all stakeholders informed of status.
• Ensure the programme has an effective structure for the management of risks and issues; and they are identified, maintained, reviewed, addressed, and escalated in a timely manner.
• Responsible for alignment of the programme governance with SCB standards, working closely with ECM and Operational Risk partner to define the implementation of the standards within the programme management plan.
• Provide a programme quality assurance capability; conduct scheduled and ad-hoc reviews of all programme materials and ensure that programme data is complete and accurate in the enterprise reporting system (Clarity).

Processes

• Responsible for overall governance of Cash projects & programs that includes financial management, risk management, representation in steering committee reviews and engagement with business for strategy, change management and timely course correction as required
• Support Business Operating Models, Standards, Finance, Risk Controls and compliance with regulations
• Inculcate the Group’s values and code of conduct in the Transaction Banking Technology Team to ensure adherence to the highest standards of ethics and compliance to relevant policies and processes

Financial Management

• Prepare the programme forecast as part of the QPR submission and maintain it through the duration of the programme. 
• Work with TTO Finance, TB Portfolio team, PMO and other groups to provide an accurate view of actual spend; track and provide evidence for accruals, recharges and third party spend.
• Ensure accurate and realistic forecasts are maintained; monitor and follow up on variances; support the Accountable Executive in meeting the programme’s financial commitments in each year and over the life of the programme.
• Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials.
• Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Develop commercialisation plans and training material, co-ordinate briefings, design and execute communication plans.  Gather feedback post-implementation, and track benefits captured.
• Participate in review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution
• Coordinate with Regional and Country counterparts / stakeholders in delivering the above.  Role is global and may require occasional travel depending on specific projects.
• Deliver the handover to BAU including the formal programme closure

Business

• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions
• Ensure traceability and clear metrics to demonstrate the achievements delivered.
• Identify and implement improvement opportunities within TB Tech and associated functions.
• Trusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams. The term “Product” is used here in a generic sense to describe the required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.
• Support respective businesses in the commercialisation of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements.
• Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality
• Help determine capital investment parameters, priorities, and risks for portfolio-wide IT initiatives to maximize the return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems
• Provide ‘hands on’ support to ensure all relevant bank governance and risk requirements are met for the domain.

People and Talent

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people such that Transaction Banking Technology is skilled and experienced to deliver its obligations.
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Foster a culture of innovation, transparency and accountability in Transaction Banking technology while promoting a “business-first” mentality at all levels
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind

Risk Management

• Responsible for addressing program delivery risks and other delivery risks like Operations risk, key person risk, change concentration risks, etc. 
• Performing strategic assessment of the benefits and potential value generation of the IT services right from conception through investment, execution and BAU stage
• Engage consistently with business, technology and operation teams for CCIB-TB T&I throughout the whole lifecycle of Tech investments and stay aligned to the overall roadmap and strategy of the bank.
• Proactive in monitoring and seeking regular assurance that the areas of responsibility and teams are performing to an acceptable risk and control standard.
• Work towards the elimination of non-standard processes and systems that contributes to high operational risk.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Balance business performance, delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain 

Governance 

• Working with Business partners such as CPOs to prepare investment plan requests and manage approval of Programme(s), accountable to manage between $30-50m worth of projects in a year and define framework, mechanism to track, monitor the programs, frequent communication to CIO’s, COO’s & CPOs. Individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or Programme, from Initiation to Closure. 
• Partnering with relevant stakeholders, responsible for ensuring that the WoW are followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
• Knowledge and understanding of Governance processes, especially on the controls and policies.
• Defines, enhance, and drive a transparent service excellence & governance model with clear accountabilities.
• Manage communication of key risks/preventive actions and other key insights of services to stakeholders through appropriate forums including NFRC and other Sustainability forums (refinement meeting)
• Plan and participate in change governance forums as needed
• Awareness and understanding of the regulatory requirements and expectations relevant to the role.

FCC & Business Conduct 

• Display exemplary conduct and live by the Group’s valued behaviours (Never Settle, Do the Right Thing, Better Together) and code of conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Cash Regulatory Programme Team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Measurables

• Effectiveness of programme execution, within scope of responsibilities listed above.
• Feedback on quality of work by stakeholders and senior management.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• TB MT 
• TB COOs
• CCIB Cash Product Management Heads 
• CCIB Trade Product Management Heads 
• CCIB Tech MT
• Global Technology Services Heads (Production Support, Infrastructure, Testing etc)
• Interface team Heads

External

• Regulators (as applicable)
• Relevant industry groups and professional bodies
• Consultancy and recruitment agency relationships

Other Responsibilities

• Accountable for TB portfolio governance and financial facing off with COO and CCIB portfolio teams
• Role manages a team of 8 Direct Reports (4 TBH), but the projects under this program require virtual management of hundreds of resources on a regular basis.
• Embed ‘Here for Good’ and Group’s brand and Values in personal working practices
• Maintains high levels of integrity, motivation and morale.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures

Skills and Experience

• Minimum 15+ years of experience in IT Project Management
• Payments Domain Experience
• Change / Project Management
• Stakeholder Management
• Communication & Presentation skills
• Strategic Thinking

Qualification

• Training - PMP, PRINCE 2, AGILE, SAFE

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.