Job Summary

Strategy

•    Developing release plans, timelines, and resource allocation for software releases. 
•    Collaborating with development, QA, SRE, and stakeholders to ensure a smooth release process. 
•    Identifying and mitigating potential risks associated with software releases. 
•    Ensuring that releases meet quality standards and that testing protocols are followed. 
•    Identifying areas for improvement in the release management process and implementing changes to optimize it
•    Maintaining documentation for release processes and communicating release status to stakeholders. 

Business

•    Acquire adequate knowledge in both technology and domain that would help in better delivery

Processes

• A solid understanding of Change & Release Management Processes.
• Experience and knowledge of change management principles, methodologies and tools Such as Service Now / Remedy.
• Exceptional communication skills, both written and verbal and Ability to clearly articulate communication to a variety of audiences
• Ability to establish and maintain strong relationships across teams.
• Well Organised, Flexible and adaptable: Able to work in ambiguous situations including Weekend CR Implementations /Supporting CR’s during Non-Production working hours.
• Must be a team player and able to work collaboratively with the team and stakeholders.
• Knowledge on SCM (Software Configuration Management) process.

People & Talent

• Ability to coordinate with the Business and Development team to get the CR Requirements
• To Prepare the Change Request Implementation plan in consultation with relevant teams (Including development team)
• Ensuring AIG, ASRM, Scripts and other Artefacts related to the CR are in place.
• Work with development team and ensure the Code is getting checked in to the ADO and release is tagged with the CR.
• Ensure the Implementation plan & AIG with detailed UVT & Rollback plan are in place.
• Ensure the SIT/OAT/UAT Testing Signoff’s and OLA/SLA are in place before the CR is raised.
• Provide Walkthrough to the PSS, Implementers and Approvers to seek for the CR Approvals in Remedy.
• Ensure TSM / TAM Approvals got requested and received.
• Ensure CTM (if applicable) approvals got requested and received.
• Complete change management assessment including the Impact analysis of all the weekend CR’s (Validating the timing and implementation plans of all the weekend CR’s)
• Coordinate efforts with all the approvers and Implementers.
• Evaluate and ensure user readiness for UVT, Sanity Check etc.
• Ensure the CR is fully approved in Remedy and coordinate with Change Management to move the CR to Implementation ready State.

• During the CR Period, coordinate with multiple teams to ensure the respective tasks are carried out on time and conformation is received as well.
• Work with Development team to Integrate change management activities into project plan (If needed)
• Manage stakeholders during the CR Process, Implementation and during UVT.
• Track and report issues.
• Define and measure /monitor change progress

Risk Management

The ability to identify the Application related key issues based on this information and put in place appropriate controls and measures

Governance 

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Key Responsibilities

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

Skills and Experience

• ADO
• eSDLC
• Stakeholder communication

Qualifications

• Knowledge in AML and OFSAA is added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.