Job Summary

•    This role has full accountability for performance testing phase. The successful candidate will use previous Performance Test Management experience and knowledge of application/product and infrastructure testing to develop, implement, maintain, and improve overall performance test management strategy.
•    Candidate should be responsible for all the NFT related audit queries, creating and maintaining NFR, NFT strategies, creating test plan, creating exit report, creating PT test suites, performing Application level PT once a year as per ADO standards, should be well versed in all PT testing types.
•    Quality Assurance and Control across all projects in a defined portfolio. This role will focus on performance testing including engineering/profiling of existing systems to ensure quality project IT deliverables.
•    The scope of the role will include projects already included as well as projects yet to be approved and activated as part of the Programme Vision. It is therefore essential to provide tactical as well as strategic test planning to address future direction of the performance testing and engineering.
•    All the above should be done for all the applications under LARC and Catalyst, should also support functional and automation wherever required

Key Responsibilities

Strategy

Performance Test Strategy and Execution
•    Performance Testing Strategy and Planning:
•    Develop and implement performance testing strategies and plans.
•    Define performance testing objectives, scope, and criteria.
•    Collaborate with stakeholders to understand performance requirements and expectations.
•    Test Design and Development:
•    Design performance test scenarios, test cases, and scripts.
•    Select appropriate performance testing tools and frameworks.
•    Develop and maintain automated performance test scripts.
•    Test Environment Setup:
•    Configure and maintain performance testing environments.
•    Ensure the test environment closely mirrors the production environment.
•    Coordinate with infrastructure teams to set up necessary hardware and software.
•    Test Execution:
•    Execute performance tests, including load, stress, endurance, and spike tests.
•    Monitor system performance during test execution.
•    Identify and document performance bottlenecks and issues.
•    Performance Analysis and Reporting:
•    Analyze performance test results to identify trends and anomalies.
•    Generate detailed performance test reports and metrics.
•    Provide insights and recommendations for performance improvements.

Responsibilities

•    Collaboration and Communication:
•    Work closely with development, QA, and operations teams to address performance issues.
•    Communicate performance testing results and findings to stakeholders.
•    Participate in performance tuning and optimization efforts.
•    Continuous Improvement:
•    Stay updated on the latest performance testing tools, techniques, and best practices.
•    Mentor and train junior performance testers.
•    Continuously improve performance testing processes and methodologies.
•    Risk Management:
•    Identify and assess performance-related risks.
•    Develop risk mitigation strategies and contingency plans.
•    Ensure performance testing aligns with project timelines and goals.
•    Documentation:
•    Maintain comprehensive documentation of performance test plans, scripts, and results.
•    Document performance testing procedures and standards.
•    Ensure all performance testing artifacts are stored and managed appropriately.

Responsibilities

•    Compliance and Standards:
•    Ensure performance testing practices comply with organizational standards and industry regulations.
•    Adhere to quality assurance and performance testing best practices.
•    Tool and Technology Management:
•    Evaluate and recommend performance testing tools and technologies.
•    Manage licenses and configurations of performance testing tools.
•    Stay informed about new tools and technologies in the performance testing domain.
•    Incident Management:
•    Investigate and resolve performance-related incidents.
•    Conduct root cause analysis for performance issues.
•    Implement solutions to prevent recurrence of performance problems.

Responsibilities

•    Understands Full Performance Requirements
•    Aligns program to business objectives
•    Knowledge of Emerging trends and Technologies
•    Progressive Thought Leadership
•    Thorough understanding of business and the infrastructure
•    Develop and document Performance test plan
•    Develop performance test scenarios and cases to meet the testing mandate
•    Analysing the tool capabilities for testing and engineering
•    Analysing the critical business scenarios
•    Analysing the service level agreement objectives
•    Author and maintain Test Management Plan documentation
•    Documenting Risks and tests findings
•    Report on test progress as well as on agreed key performance indicators
•    Presenting the report to the development/business team
•    Securing the approvals from the application solution architects

Responsibilities

Business

•    Manage changes to the test scope, schedule and costs using appropriate verification techniques.  
•    Management of the defect identification and correction process  
•    Successfully manage relationships with all stakeholders, vendors and third parties.

Processes
•    Provide QC and QA for of each project plans
•    QA traceability of requirements and scope
•    Share experience with existing teams to improve testing policy and procedures
•    Perform systematic independent reviews and assurance reviews across the projects

People & Talent
•    Adherence to hygiene factors focused from the hub
•    Investigating on My Voice feedback and improve team engagement
Reinforce leadership and increasing participation in Leadership & Hi-connect sessions 

Responsibilities

•    Identify Performance Risks:
o    Conduct thorough analysis to identify potential performance risks in the application.
o    Consider factors such as peak load conditions, system scalability, and response times.
o    Identify critical business processes and scenarios that could be impacted by performance issues.
•    Prioritize Risks:
o    Assess the likelihood and impact of identified performance risks.
o    Prioritize risks based on their potential effect on business operations and user experience.
o    Focus on high-priority risks that could cause significant disruptions or failures.
•    Develop Mitigation Strategies:
o    Create strategies to mitigate identified performance risks.
o    Plan for load balancing, caching, and other optimization techniques to handle high traffic.
o    Implement redundancy and failover mechanisms to ensure system availability.
•    Establish Performance Benchmarks:
o    Define acceptable performance benchmarks and thresholds.
o    Set clear performance goals for response times, throughput, and resource utilization.
o    Use these benchmarks to measure and evaluate system performance.
•    Design Comprehensive Test Plans:
o    Develop detailed performance test plans that cover various risk scenarios.
o    Include load, stress, endurance, and spike testing to simulate different conditions.
o    Ensure test plans are aligned with identified risks and performance objectives.

Responsibilities

•    Monitor and Analyze Performance:
o    Continuously monitor system performance during testing.
o    Use performance monitoring tools to capture real-time data and metrics.
o    Analyze test results to identify performance bottlenecks and issues.
•    Document and Report Risks:
o    Maintain detailed documentation of identified performance risks and mitigation strategies.
o    Generate comprehensive reports on performance testing outcomes and risk assessments.
o    Communicate findings and recommendations to stakeholders and project teams.
•    Implement Continuous Improvement:
o    Regularly review and update risk management practices based on testing outcomes.
o    Incorporate lessons learned from previous performance issues and incidents.
o    Adapt and enhance testing processes to better manage and mitigate performance risks.
•    Collaborate with Stakeholders:
o    Work closely with development, QA, and operations teams to address performance risks.
o    Ensure all stakeholders are aware of identified risks and mitigation plans.
o    Foster a collaborative approach to performance risk management.

•    Plan for Contingencies:
o    Develop contingency plans for handling unexpected performance issues.
o    Ensure backup systems and recovery procedures are in place.
o    Prepare for rapid response and resolution of performance-related incidents. 

Responsibilities

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Qualifications

•    More than 10 years of experience and in which more than 8 years of Performance Testing experience 
•    Good exposure to performance testing with domains knowledge such as banking, health care, etc.,
•    Expert across script development, execution and analysis
•    Extensive exposure to profiling tools and engineer the performance of any application
•    Knows what quality looks like and is willing to enforce it within Standard Chartered
•    Extensive and in-depth experience in a broad range of leadership/management roles with deep technical content experience gained specifically within QA & Testing and with strong exposure to development and Program Management disciplines
•    Experience conducting quality audits
•    Experience leading large organizations with teams that are geographically dispersed and with virtual teams in a complex, matrix organization
•    Excellent communications and presentation skills with ability to adjust communication styles depending on type of target audience
•    Excellent influential and negotiation skills
•    Experience with People Management, Vendor Management
•    Ability to engage with a wide variety of stakeholders including senior management – Head of portfolio, senior business staff, project managers, test managers, testing staff
•    Education: B.E, M.C.A
•    Training: Non-Performance Testing

Role Specific Technical Competencies

•    Loadrunner, Jmeter
•    Non Functional Testing
•    Test Automation
•    Java Skill
•    Database 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.