Job Summary

•    We are seeking a highly motivated and detail-oriented Specialist to join our Digital Assets Custody Operations team. The role is responsible for ensuring seamless day-to-day operations of digital asset custody services, including transaction processing, settlement, reconciliations, client servicing, and support for new product initiatives. The Specialist will work closely with internal stakeholders, technology teams, and external partners to maintain the highest standards of operational control, regulatory compliance, and client experience. This position requires strong analytical skills, an understanding of blockchain and digital asset ecosystems, and the ability to thrive in a fast-paced, evolving environment.
•    Our ability to accomplish the revenue optimization, building transparency with clients, regulatory compliance is becoming more and more dependent on our ability to efficiently turn around the invoices through a digital transformation in fee management, reducing manual efforts and errors. 

Key Responsibilities

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group
Business
•    To supervise and control the day to day activities for Fee Management in accordance to established procedures.
•    To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.
•    To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
•    To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set
Processes
•    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement
People & Talent
•    Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

Risk Management
•    Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions
Governance
•    Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Works largely independently under consultation with line manager and working as a team player. 
•    Internally, key relationships include:
        Securities Services GBS India, staffs all level
        Securities Services Operation (SSO) Heads in countries
        Securities Services GBS India and GBS China
        GBS Malaysia internal departments
        Group Operations Securities Services
•    Externally, key relationships include:
        Prospective clients
        Countries respective Regulator, Depository and Central Bank
        Discussion with application vendor and third party vendor

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle  [GBS India / Securities Service  / Billing]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 
•    The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.
•    The jobholder plays a pivotal role in defining and implementing transformation initiatives, service, and control standards for digital asset operations. They address country-specific and thematic issues that need to be tackled across the region and globally, while ensuring adherence to best practices and Group standards. This requires a deep understanding of the differences and nuances between market inputs and their impact on the global operating model.
•    The jobholder carries out end-to-end operational responsibilities in support of all locations supporting digital assets, working closely with other operations teams, country business heads, regional and group risk heads. They ensure that operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambitions.
•    This role has supervisory responsibilities, and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers, and cost budgets. They are collectively responsible and accountable for setting and governing infrastructure processes and frameworks for robust compliance and controls, with a focus on people management and client engagement

Skills and Experience

•    Knowledge in Custody Settlement Process
•    Securities Services Custodian process 
•    Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

Qualifications

Qualifications
•    Graduate or Postgraduate
•    Min 5-10 years of relevant experience
•    Experience in Securities Services and Digital Asset Operations
•    Deeper product expertise in Securities Business
•    Strong Stakeholder Management
Training
•    Experience in Client Custody Settlement process and Fee Management
Certification
•    Microsoft -ms excel skill
Languages
•    English with good communication and written skill

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.