Job Summary

Strategy

•    Awareness and understanding of the Group’s business strategy and model appropriate to this role

Business

•    Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment. 

Processes

•    Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes. 

•    Good Knowledge in Financial Markets Processes.

•    Extensive experience supporting and working alongside business users and technology teams in a multinational organization. The experience will need to include managing cross border and multiple nationalities / cultures.

•    Ability to proactively identify the risks and propose action plan for mitigation

•    Excellent written and verbal communication skills with ability to tailor message and updates to various level of users and stakeholders – both internal and external. 

•    Display Client-centric, ready to help attitude, pro-activeness and diligence in resolving requests and queries promptly and with superior standards. 

•    Ability to influence and collaborate effectively across teams / functions. 

•    To be able to work in any timings based on the work pressure and what it demands.

•    Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholders on a regular basis. 

•    Ability to Manage the Team Independently on the deliverables with regular updates to stakeholders both internal and external.

•    Familiarity in internal bank applications such as SCI, eCDD+, Workbench, CreditMate etc. though desirable is not mandatory.

Key Responsibilities

Strong knowledge of KYC requirements, Client Central and customer/party profile creatio

Lead and manage the Trade Profile Creation team responsible for customer and party profile setup

Oversee end to end profile creation processes including LTP, OTP and DTP with accuracy and timeliness

Ensures compliance with KYC and regulatory requirement in line with internal and external policies

Monitor team productivity, quality checks and adherence to defined SLAs and KPIs

Collaborate with internal stakeholders to resolve exceptions and ensure smooth onboarding.

Drive process improvements to enhance efficiency, accuracy, and risk control in profile creation

Manage escalation, track exceptions, and provide solutions within agreed timeliness 

Skills and Experience

•    8-12 years of relevant experience (with at least 3-5 years in a managerial capacity)

•    MS word, Excel  
•    MS Powerpoint
•    Excellent verbal and written communication skills.
•    Customer service orientation.
•    Team Player
•    Attention to detail.
•    Proactive and Go Getter. 
•    Can work independently with Minimal Supervision.
•    Willing to work in shifts.
•    Ability to work effectively under pressure and handle responsibilities effectively. 
•    Effective Team Handling Skills. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.