Job Summary

•    The Role holder is accountable for maintaining end to end risk management of EMEA region on specific to Recon related governance and to work for the reconciliation betterment. 

Strategy

•    The person will be responsible for overseeing the reconciliation processes of EMEA , ensuring accuracy, compliance, and efficiency. This role involves risk management and adherence to regulatory and business conduct standards. Identify opportunities for process improvements and drive initiatives to optimize operational efficiency.

Business 

•    Align reconciliation activities with overall business objectives and strategic goals. Ensure all reconciliation activities comply with internal policies and external regulations. Oversee the end-to-end reconciliation processes, ensuring accuracy and timeliness

Processes

•    Reconciliation related enhanced control review to be done independently by referring the TLM/ relevant application/document 
•    Nostro, Sundry & Suspense outstanding and transaction workflow to be reviewed for better process motion 
•    TPGL & Integrity exception resolution to be investigated & work with technology/Finance team to have permanent fix 
•    All Hubbing activities from Country to GBS to be supported with effective alignment 
•    For SOM Migration, work along with Country & GBS to retrieve the break up for the balances and best process design to be implemented in the automated platform 
•    All the non-migrated account list of WRB to be reviewed and verified with relevant team ownership, if any correction in ownership, to be reported and amended 
•    Check relevant system level access are available to verify the control points independently (Eg. TLM/EBBS/PSGL etc) 
•    All Risk level submission to be done independently, eg BRF/NFRF 
•    All FCS submission for EMEA countries to be tagged to right RP and to be approved on time without any deviation 
•    Monthly Dashboard to be circulated on the status & progress of the EMEA countries 
•    Exit Market control to be reviewed basis the frequency and necessary steps to be taken if any exception were identified 

•    All submission & reporting to be done on the allocated timeline without any gap 
•    Ensure all the Enhanced Control points were reviewed as per the frequency and also check in case of any additional control points to be added in order to mitigate the risk 
•    Matrix level RP & Escalation recipients of EMEA countries to be reviewed on Half Yearly basis and if in case of any correction then it needs to be reported for immediate action 
•    Validate all the process adhered as per the Group Policy, if in case of deviation to be reported and work with relevant team till resolution
•    In country recon and GRU break details to be referred through the mail sent across on BI weekly basis and all the open items to be reviewed whether the item is at Risk or not and to be reported to Respective Country Head & BRM Head & Risk & WRB EMEA Head 
•    Timely discussion should have conducted with GBS/Country/GRU to resolve the challenges and all necessary action plan should be tracked till the closure 
•    Dormant account monitoring to be done to ensure any transactions are getting processed and if there are any, get relevant document from Country and verify 
•    Act as a lead and ensure all the things are in right track, if not take initiative to get things to have in right track 
•    Effective time management to ensure the review is conducted in agreed timeline and exceptions are reported is due course. 
•    Excellent business writing skills and in-depth process and system knowledge across WRB. End to End Management Risk and Governance Across Exit Markets 
•    Maintain strong stakeholder engagement with Technology Services, SNT, Branch, Risk & Compliance, Country, GBS, GRU and Group Internal Audit to ensure alignment across stakeholder groups. 
•    Ensure appropriate representation across the stakeholder groups in governance and delivery forums. Regulatory & Business Conduct.

People & Talent

•    Champion and act as a role model of the Group’s values and culture 
•    Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
•    Set effective metrics and standards, to mitigate the Risk 
•    Ensure team structure/capacity is reviewed to enable delivery of client outcomes.

•    Peer to Peer feedback and upskill the knowledge as per the current role requirement
•    Review of the process to be done appropriately by discussing with stake holder and get the feedback to implement and also constructive feedback to be taken, supporting the management, country and GBS Teams.

Risk Management 

•    Excellent stake holder management to ensure all important country and regional stake holders are updated with the status. (w) Ensure Timely discussion done with Country/GBS/GRU for resolution of any action point 
•    Country Wise Risk assessment to be done and reported to respective Country Head, WRB regional Head, BRM, Risk, GBS, GRU 
•    If in case of any Risk been identified in the reviewed process, then detailed walkthrough and discussion to be done with relevant team till closure of the action 
•    Weekly update on the Risk review to be submitted to Country Head & BRM Head & Risk & WRB regional EMEA Head 
•    All Risk level Submission & actions to be completed on time without any delay Functional & Business Alignment

Governance

•    Ensure adherence to governance frameworks and standards for reconciliation processes (GPI and other Regulatory requirements).
•    Engage with senior management and stakeholders to communicate governance updates and initiatives.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

•    Country and Regional WRB MT
•    Country and Regional WRB Operations Management Team & Branch Team
•    Country and Regional WRB COOs 
•    Risk Framework Owners
•    Functional Partners including T&I, Risk, HR, Finance, Audit, etc. 
•    Leads of GBS, GRU, PDU, BRM
•    Country CIOs / CTMs where appropriate 

Skills and Experience

•    Operations Management
•    Good Communication Skills
•    Analytical Skills
•    Key stakeholders Skills
•    Process Skills

Qualifications

•    Education     Bachelor’s degree in finance, accounting, business administration, or a related field. Advanced degree or professional certification is a plus
•    Languages     English

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.