Job Summary

•    Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
•    Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered’s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore)
•    We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank.

Key Responsibilities

Support Cloud Platform across Global Regions and ensure consistency in our use of Cloud Services 
Be a recognised and trusted partner for business application owners and other technology teams who seek     to make use of Cloud based infrastructure 
Special responsibility for: 
•    Delivery Management: Experience in managing projects, programs, and teams, including planning, execution, and stakeholder management. 
•    Risk Management: Knowledge of risk management frameworks, methodologies, and tools, including identifying, assessing, and mitigating risks. 
•    Governance: Understanding of cloud governance principles, policies, and standards. 
•    Compliance: Familiarity with relevant regulations and compliance standards. 
•    Communication and Leadership: Excellent communication, interpersonal, and leadership skills. 
•    Problem-Solving: Ability to identify and resolve complex issues and challenges. 
•    Participate and ensure that Standard Chartered cloud environments are consistent with Bank audit and compliance requirements and consistent with the design ethos
•    Assist in managing the day-to-day delivery of Cloud platform and services, in line with SLAs and KPIs. 
•    Assist in organizing and conducting service review meetings; collaborate with vendors, partners to ensure smooth cloud delivery.
•    Oversee and manage risks items related to Cloud Operations, and track them to remediation. Escalate risks and issues to Cloud team’s senior as needed. 
•    Maintain relevant documentation for Service Delivery related process flows and escalation procedures 
•    Oversight on Cloud platform estate management including obsolescence, license / support subscription, controls, estate reporting and management, including close collaboration with other Platforms and ITIL 
Interact with internal customers and/or functional peer group managers 

Strategy
•    Responsible for having awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud services

Business
•    Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. 
•    Keep the cloud platform and cloud services continually operating to agreed service levels
•    Respond in a timely manner to incidents to recover services asap
•    Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance
•    Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments
•    Ensure all changes on the environments are done in a safe manner
•    Reduce toil and automate solutions to reduce risk and prevent manual solutions

Processes
•    Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes.
•    Responsible for executing support processes in alignment with service management and change management process for the bank
•    Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience.
•    Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate.
•    Support regulatory audits, direct audits and RFI’s on cloud environments

People & Talent 
•    The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability
•    When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services
•    Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers
•    Keep a list of practical yet challenging objectives and measures for the team and individuals to target

Risk Management
•    Drive for the closure of risks, operational events and audit findings on time, once and done
•    Comply with organisation risk management framework
•    Adhere to common practices to mitigate risk in their respective domain. 

Governance 
•    Ensure compliance with all applicable SC governance frameworks
•    Adhere to and optimise cloud governance frameworks and processes
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Responsibility for building a culture of good Conduct within the team.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter.
•    Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role.  Examples include:
•    Timely escalation and proactive management and mitigation of risks and issues.
•    Sharing lessons learnt with colleagues to prevent future errors.
•    Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up.
•    Cooperating fully with requests from regulators and Group Internal Audit.  
•    Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams.
•    Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following:
•    Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management.
•    Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review.  
•    Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award

Key stakeholders
•    Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, Cloud Governance ITSM team.

Other Responsibilities
•    Continuously provide feedback to improve our strategy, people, and processes.
•    Communicate effectively to both internal team members and customers.

Skills and Experience

•    AWS or Azure architecture, design and implementation
•    Cloud programming using Python, building RESTful services
•    Infrastructure as Code using Terraform
•    Cloud security, best practices
•    ITIL Framework

Qualifications

Overall 12+ Years of experience in technology
Required - Strong understanding of Cloud technologies, platforms (AWS, Azure) and Infrastructure. 
Required – experience demonstrating analytic skills with proficiency in at least one of data analytics tools such as Splunk and/or ELK
Required - Knowledge of service management including SLAs, KPIs and service reporting
Required - Knowledge of risk management framework
Strong communication and interpersonal skills.
Ability to work independently and in a collaborative team environment.
Proactive mindset and attention to detail.
Ability to handle multiple tasks and users simultaneously.

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers