Job Summary

Strategy

Lead the “Global Process Standardisation” agenda and run this as an utility which delivers process standardisation across markets, optimisation and change management.

•    Process modelling with mapping of execution standards across markets.
•    Deviations to the process standards from execution is managed through change management strategy.
•    Understanding the needs of business, support function and stakeholders from markets in standardisation landscape.
•    Support team’s operational advancement by leading/participating in initiatives around implementation of desired output levels
•    Manage ownership of process including the creation of documentation to manage and track to all related tasks (SOP, Work Instructions, Trainings, etc.)
•    Leading the teams through the journey from conception to delivery of initiatives.

Business

•    Manage cost benefit analysis on process standardisation with key focus on productivity enhancement.
•    Drive automation opportunities including engaging with automation partners and identify effective cost management technique under global process standardisation model.

Processes
•    Review and drive strategic opportunities in Process Standardisation through optimisation, transformation and exception process management.
•    Develop KPI and ensure that process is compliant to all standards.
•    Support and lead change initiatives and provide feedback for change proposals.
•    Contribute to overall CPBB Operations leadership forum.
•    Engage key stakeholders and support functions for strategic initiatives and transformation.

Key Responsibilities

People & Talent
•    Ensuring identification of right talent being part of squads.
•    Drive Agile methodology in and work collaboratively for desired outcome.
•    Ensuring framework for objective performance assessment of all team members along with functional heads
•    Manage the cross-functional team to deliver the standardisation agenda across HUBs and Countries.

Risk Management
•    Proactive and preventive risk management under process standardisation.
•    Ensure end to end Process Risk Maps being available with deviations/risk identified.
•    Being recognized within and across the organization as the ‘go-to’ expert and owner of process standardisation to ensure that no process change happens without the governance/framework
•    Enable delivery of strong detective controls and continuous learning and fixing from risk incidents to embed change in process mapping. 
•    Ensuring adherence to all Group Policies and Procedures during Process standardisation program.
•    Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holders

Governance

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Team to achieve the outcomes set out in the Bank’s Conduct Principles: [ 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

o    Country Servicing and Transacting heads and region heads
o    Global CPBB COO, Servicing and Transaction, and teams 
o    Co Unit Heads in GBS S&T
o    Support Function leads (HR/Finance/Tech/Training/Operational Risk)

Qualifications

Graduate and Management qualification would be optional preference.

Role Specific Technical Competencies

•    Spot Opportunities
•    Solve Problems
•    Take the Lead
•    Build Resilience
•    Collaborate
•    Communicate 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.