Job Summary

• Infrastructure Vulnerability remediation of the Network Infrastructure – WAN, LAN & Security Infrastructure – Switches, Routers, Firewalls, Load balancers, SDWAN, Wireless controller, AAA and Radius.
• Participation of Network related vulnerability calls, major incidents, and Critical Migrations. 
• Key engagement with regional and global network teams, security teams, wider technology support team and management, application/business support, OEM, external service providers.
• Contribute excellence in Problem / Change Management of SCB Global Network & Security Infrastructure
• Contribute and Participate Critical vulnerability remediation that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support. 
• Ensure end-to-end support and trend reporting. 
• Network change management and coordination.
• Participate relevant end-to-end service improvement initiatives to address risk mitigation and service stability. 
• Ensure accurate and regularly updated information related to network Vulnerability reports, SLA , Vulnerability prioritization.
• Demonstrates continuous effort for identifying problematic areas and report into next level for permanent fixes.
• Escalate incidents to required team when appropriate and keep management updated about the situation proactively.
• Technical troubleshooting and UVT validation. 
• Work on accountable Vulnerability reporting tools and updates.
• Meeting and exceeding defined service level metrics on timeliness and accuracy.
• Work as a global team to manage the vulnerability remediation of multiple customers with multiple shift operations.
• Focus on maximizing customer experience.
• Contribute to the development of short- and long-term strategic network vulnerability remediation goals.

Key Responsibilities

Strategy
• Infrastructure Vulnerability remediation of the Network Infrastructure – WAN, LAN & Security Infrastructure – Switches, Routers, Firewalls, Load balancers, SDWAN, Wireless controller, AAA and Radius.
• Contribute to the development of short- and long-term strategic network vulnerability remediation goals

Business
• Key engagement with regional and global network teams, security teams, wider technology support team and management, application/business support, OEM, external service providers.
• Contribute and Participate Critical vulnerability remediation that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support
• Work as a global team to manage the vulnerability remediation of multiple customers with multiple shift operations

Processes
• Participation of Network related vulnerability calls, major incidents, and Critical Migrations. 
• Network change management and coordination.
• Work on accountable Vulnerability reporting tools and updates.

People & Talent
• Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory).
• Security Platforms - Juniper SRX,  Cisco ASA Firewalls, FortiGate, Checkpoint, VPN Gateways (Preferred)
• Wireless products
• IP Services like DNS, DHCP, IPAM, AAA Platforms (Optional)
• Experience in working with ISPs and Banking Environment.
• Must have good time management skills and excellent customer focus.
• Ability to work and communicate with external vendors, Providers and multiple groups within the company. 
• Good interpersonal skills.
• Cultural sensitivity – allowing understanding of how business expectations differ in different cultural environments.

Risk Management
• Updating  CISO  and  CISRO  team on the reported vulnerabilities , tracking and progress.

Governance
• Work on accountable Vulnerability reporting tools and updates
• Ensure accurate and regularly updated information related to network Vulnerability reports, SLA , Vulnerability prioritization.
• Meeting and exceeding defined service level metrics on timeliness and accuracy

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
• External ISPs, Vendors, Country External Service providers, Regional and Global Network Teams, Security Teams, Wider Technology Support teams and management, Cyber Security  and Risk team , CISO , CISRO  and Application/Business Support

Other Responsibilities
• Contribute and Participate Critical vulnerability remediation that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support. 

Qualifications

• Education-Graduate degree in a technical discipline with professional certifications
• Training-Around 6 to 10 years of hands-on working knowledge in network wan/lan and operational experience in a global mnc environment with isp management background
• Certifications-CCNA, CCNP

Skills and Experience

• Network Switching 
• Network Routing 
• Firewall
• Network Load Balancer 
• Wireless Controller 
• Vulnerability Analysis 
• TACACS/Radius 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.