Job Summary

•    If tackling complex challenges excites you, then join our team where you will get to collaborate and work on solutions across business and functions, to drive transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed continuous improvement across the bank.

•    We are looking for a Product Owner (PO), who will be an empowered decision maker, responsible for maximizing the business value of the work of the Squad. The PO will own and manage product backlog and is ultimately accountable for the successful delivery of the SME Digital Journey in Malaysia.
 
•    Develop a roadmap for digitising the end-to-end credit origination, monitoring and fulfilment journey for Small Business Lending clients, with inputs from SME leadership team 
•    Drive implementation of digital transformation initiatives for SME MY 
•    Define, drive and track relevant success metrics
•    Design and implement a change management strategy

Strategy

•    Develops and owns the vision of the squad and holds accountability for delivering on Objectives & Key Results (OKRs)
•    Help to develop target state for SME Malaysia Lending Journey and benchmark digital capabilities with industry best practices / tools, identify key trends and incorporate into SME digital roadmap 

Key Responsibilities

Processes / Execution & Project Management 

•    Responsible for creating, sizing and prioritizing user stories for the squad to deliver on daily basis
•    Defines product requirements and makes sure they are complete, integral and consistent
•    Contributes to squad product development to the extent of her or his competence
•    Define squad objectives and scope, taking into account resource constraints and long-term vision
•    Manages relationships and synchronizes it with the Hive Lead, Chapter Lead and other Product Owners in Squads responsible for related products to align on roadmaps, priorities and dependencies
•    Identifies, assesses, monitors, controls and mitigates risks to the project(s); effectively and collaboratively resolving them
•    Accountable for Project Financials, including, however not limited to, cost management and spend forecasting, monitoring of OKR’s and performance indicators
•    Ensure country SME teams are suitably engaged throughout the change delivery life-cycle  
•    Work with vendors, Professional services consultant, and cross functional teams to design, implement capability
•    Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required

People & Talent

•    Build and prioritize Squad backlog in terms of user stories to achieve business goals, continuously keep the backlog up to date
•    Holds regular meetings to update product backlog and ensure requirements are correctly understood
•    Participate in planning of the Squad's sprint to reaffirm priorities and clarify the requirements
•    Interact with other Squads and hives in synchronization ceremonies to implement cross-squad tasks
•    Lead team through the process of clarifying requirements and delivery expectations with stakeholders
•    Provides input into squad members evaluation and performance review on a monthly basis
•    Working with Hive Lead, dynamically allocates resources within the squad based on (i) squad backlogs and (ii) resource needs
•    Defines set of necessary competences in the squad with Hive Lead / Chapter Lead

Skills and Experience

Risk Management

•    Ensure change risk is duly assessed and managed, in line with the Bank’s Enterprise Risk Management Framework 

Governance

•    Facilitate the oversight of funded initiatives through appropriate governance and oversight forums. Ensure timely escalation of emerging risks and issues associated with change initiatives and agree appropriate mitigation. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

•    SME Digital Products & Propositions domain lead
•    Country SME Heads
•    Country SME Product and Segment Heads
•    Country SME Lending Product Managers
•    Group and country SME Risk Team
•    Compliance, Operational Risk, CFCC (Conduct, Financial Crime & Compliance), Credit Risk, Supply Chain Management, Global Infrastructure Services 
•    Group Digital and Technology Teams

Other Responsibilities

•    Embed Here for Good and the Group’s brand and values in the business
•    Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures
•    Work effectively across SCB, using values behaviours to drive overall business growth

Qualifications

•    We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. If you possess traits and experience that match most of the below, we’d love to hear from you: 
•    10+ years’ experience in SME Banking with a sound knowledge of Digital Transformation or Customer Journeys
•    3+ years in Agile on a similar role, strong skills of maintaining and prioritizing a backlog
•    Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders
•    Ability to present updates to senior management on progress, key risks, issues, dependencies, assumptions and constraints, seeks their support to remove roadblocks
•    Understanding of industry trends and client needs, ability to create a value proposition and a squad vision
•    Demonstrated track record of delivering objectives
•    Previously defined product requirements and development 
•    Relevant agile certification is a plus
•    Strong prioritization and analytical skills to manage backlog

SKILLS AND COMPETENCIES 

•    Understanding of SME/Commercial Banking client segment 
•    Project management 
•    Agile methodologies  
•    Appreciation of regulatory and competitive landscape in SME key markets

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.