Job Summary

The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize the product backlog to maximize the value of our products or services for both our customers and our business. Their core ethos is to make informed decisions to ensure each investment decision results in the maximum (as measured by OKRs) outcome balancing both short-medium- and long-term horizons. 
Their responsibilities can be classified under:
•    Product Leadership, Engagement & Strategy
•    Product Discovery & Experimentation
•    Product Delivery & Execution 
•    Product Analytics
•    Technical Capabilities & Excellence

Key Responsibilities

Product Leadership, Engagement & Strategy 
•    Empowered with necessary business leavers to influence real outcomes.
•    The PO is responsible for owning the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
•    Maintain a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products.
•    Accountable for creating a transparent, clear and easy to understand product vision. 
•    Own the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organizations over all goals and ambitions. 
•    Inspire the squad to continuously thrive in a growth mindset.
•    Set goals for the squad and create actions plans to target
•    Coach & mentor squad members to continuously uplift capability.  
•    Own, maintain & constantly optimize the product roadmap & product backlog  
•    Foster a culture based on trust, psychological safety & collaboration 
•    Accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.
Product Discovery & Experimentation
•    Lead and embed a culture of evidence-based decision making.
•    Conduct regular design sprints to fill the product backlog with customer validated and business viable features & initiatives. 
•    Leverage design thinking and customer jobs-to-be-done frameworks to synthesize and identify themes or opportunities
•    Conduct customer interviews to capture customer voice and verbatim feedback 
•    Produce lo-fi prototypes and conduct usability studies to find resonance with customers.

•    Utilize a discovery canvas to bring discovery storytelling to life within a standardized structure 
•    Embed an MVP culture into the organization, consider how might we test and learn with minimal investment and development
•    Conduct technical discovery studies to leverage existing investments & where necessary build out technical solutions that are complementary, scalable & cost efficient.
Product Delivery & Execution
•    Leverage to enterprise tools like ADO to manage the sprint and overall product delivery 
•    Align with technology architects on the target solution design to minimize technical debt.
•    Lead the squad in defining the functional requirements and non-functional requirements like API response and over all performance.
•    Clearly slice the back log into independently shippable experience for customers
•    Standardize user story writing with gherkin language to minimize technical interpretation
•    Plan, refine and optimize the sprint backlog to maximise squad output and remove down time. 
•    Clearly define DOR and along with the scrum master align necessary dependencies to avoid delays, enforce the DOR to avoid rework.
•    Define the DOD with the squad and track core efficiency metrics like S2V etc. 
•    Review testing criteria to ensure product meets the organizations quality standards.
•    Accountable for signing off on the shippable product once it has met DOD (all acceptance criteria) and passed testing standards on functionality and performance. 
•    Conduct pre go-live demo’s for stakeholders and align necessary support functions to ensure a smooth transition and go-live 
•    Conduct regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
•    Manage a well articulated, communicated and rationalized backlog with adequate funding and commercial support to ensure on going growth.

Product Analytics
•    Clearly align squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
•    Communicate and embed the OKRs and KPIs into every aspect of the product life cycle.
•    Identify and map the data sources required to validate and measure the performance of the features
•    Perform post implementation review with squad, define measurement windows and prepare necessary data & metrics.
•    Ensure the data is made available for analytics through collaboration with analytics & data technology teams. 
•    Instrument customer journeys to obtain usability metrics and customer behaviors 
•    Continuously monitor dashboards and reports to feed product discovery sprints
Technical Capabilities & Excellence  
•    Partner with technology architects to align to the organization’s overall technology direction and standards.
•    Attend the ARF and bring key decisions for consensus building and approval
•    Build, maintain and grow a knowledge base of technical decisions, definitions, and designs.
•    Guide and ensure the squad is adopting the approved tools and ways of working in their day to day activities.
•    Drive an accountable and sensible technical direction to build reusable, scalable and interoperable solutions that integrate with existing investments.
•    Build alignment across the tech community to ensure capabilities are developed with a future proof focus.
•    Ensure squad members adhere strictly to DOR (requirements, dependencies, environments, tools & artifacts) and DOD (functional, non-functional & security tests) requirements and deliver outcomes with quality at the core.
•    Adopt agile processes to line up and delivery the backlog, identify dependencies in the planning phase and secure contracts ahead of development as part of technical DOR.
•    Manage feature release activities along with the organizations SDLC processes.

Qualifications

•    Bachelor’s degree (or equivalent experience)
•    20+ years of product management experience in financial services industry

Skills and Experience

•    Product Owner
•    Digital Banking
•    Customer Due diligence
•    Core Customer data platforms

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.