Job Summary
Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
The Resilience Analyst will support coordination, governance, reporting, and implementation activities for the MVB programme across priority markets. The candidate is expected to engage with country resilience teams and assist in implementing MVB recovery capabilities aligned with local regulatory and operational requirements
Key Responsibilities
- Programme Support
- Support implementation planning and tracking activities across multiple markets.
- Maintain governance documentation, implementation plans, RAID logs, and action trackers.
- Coordinate workshops, meetings, and stakeholder engagement activities.
- Documentation & Analysis
- Assist in development of process mappings, recovery documentation, dependency inventories, and resilience artefacts.
- Support analysis of service dependencies, recovery requirements, and operational risks.
- Prepare reporting packs and implementation dashboards.
- Country Engagement
- Coordinate with country resilience teams to gather local resilience requirements and recovery obligations.
- Support stakeholder engagement with business and technology teams across markets.
- Assist in managing local implementation expectations and timelines.
- Reporting & Metrics
- Prepare implementation status reports and recovery readiness metrics.
- Track country-specific risks, dependencies, and regulatory considerations.
Skills and Experience
- Governance
- Facilitating effective coordination between Country, Business & Function
- Operational and Technology Resilience
- Operational Risk
- Change Management Execution
- Third Party Resilience
- Crisis Management
Qualifications
- Education: Bachelor's Degree in Business, Technology, Risk Management, or related discipline.
- Technical Skills:
• Reporting and dashboard preparation.
• Process documentation and dependency tracking.
• Familiarity with resilience and governance frameworks.
• Service dependency mapping and process analysis
- Professional Certifications Desirable:
• CBCP/ ISO 22301/ ITIL FOUNDATION
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
