Job Summary

Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.

Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.

Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. 

The Resilience Lead is accountable for embedding resilience-by-design across the HKRS & GDC W programme. The role ensures that technology recovery capabilities, controls, testing and plans meet internal resilience standards and external regulatory expectations, while enabling safe delivery of major infrastructure transformation.

Key Responsibilities

Standards & Control Framework

• Review Technology resilience, (disaster recovery) and cyber recovery standards and assess their applicability to HKRS and the 3rd data centre recovery model. The current resilience standards do not cater for the 3rd Datacentre architecture and requirements.
• Design and implement a revised set of technology resilience controls aligned to:

•    Severe but plausible scenarios
•    Minimum Viable Bank (MVB) objectives
•    Regulatory expectations (e.g. PRA Operational Resilience, cyber resilience guidance)

• Ensure control design is pragmatic, testable and embedded into HKRS delivery milestones.

Recovery & Testing Strategy

• Review the end-to-end technology recovery and restore test strategy covering:

•    Data centre failover and failback
•    Cyber recovery and clean restore scenarios
•    Prolonged outage and loss-of-site scenarios

• Review test scope, success criteria, RTO/RPO validation, data integrity checks and dependencies across infrastructure, platforms and applications.
• Participate in and formally review test execution and results, driving remediation where gaps are identified.
   

Risk & Assurance

• Liaise closely with 1st Line and 2nd Line Resilience functions to:

•    Identify, assess and track resilience risks arising from the transformation
•    Support timely and effective closure of open risk actions
•    Provide evidence and responses to internal assurance, audit and regulatory reviews.

Stakeholder Engagement

• Act as the primary technology resilience point of contact for the HKRS programme.
• Maintain regular engagement with Regional Technology Resilience Leads to ensure consistency of approach, awareness and testing readiness.

Skills and Experience

• Governance    
• Facilitating effective coordination between Country, Business & Function    
• Operational and Technology Resilience    
• Operational Risk    
• Change Management Execution    
• Third Party Resilience    
• Crisis Management    

Qualifications

• Education: Bachelor’s degree in Business, Technology, Risk Management, or related discipline
• Technical & Domain Knowledge:

•    Operational resilience regulations and industry practices.
•    Crisis management and incident response frameworks.
•    Data centre resilience and recovery concepts.
•    Service dependency mapping and process analysis.

• Governance and risk management practices.
• Professional certifications desirable: CBCP/ MBCI/ ISO 22301/ CISM/ CISSP/ ITIL

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.