Job Summary

Strategy
•    Liaise with Business requestor to ascertain needed information to resolve the submitted SCM queries.
•    Liaise with internal stakeholders such as R2P (Requisition to Pay), Sourcing category managers, TPRM, Operation risk team, operations teams, technical team, Process and Business integrated teams to provide appropriate resolution back to Business requestors.
•    Liaise with PSAP, SAP for resolving technical challenges. 

Business

Awareness and understanding of relevant below mentioned supply chain management policies.
•    TPRM Policy
•    TPRM Standards & Templates
•    Travel & Expense 
•    Business Expenditure Standard

Processes

•    SCM Helpdesk provides comprehensive support across the procurement and payment lifecycle. 
•    Manage primarily Level 1 query resolution, ensuring prompt assistance for all sourcing until payment related queries. 
•    Provide Travel and Expense support (EASE & Non-EASE countries), REDUX support, oversee Knowledge Articles Management and E-Pro approvals.

People & Talent 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employee engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

•    Accurate and timely communication with customers
•    Proper handling of S2C, R2P queries, Escalations, and exceptions
•    Mitigate risks of delayed deliveries by having appropriate control measure
•    Use the feedback to refrain set policies, improve process and enhance refreshers trainings.

Governance

Act as the risk control Owner under relevant SCM Operational Risk framework as per the established DOI for the Process

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Fill in for  regulated roles] - NA
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 
Key stakeholders

•    Business Requestor
•    Requisition to Pay
•    Sourcing category Managers
•    PSAP / SAP Technical teams
•    TPRM
•    Operational risk teams
•    Supplier onboarding team
•    Contract, catalogue admin team
•    Vendor Management teams
•    Reporting teams
•    Local sourcing and central buying teams
•    Process and Business Integration

Other Responsibilities
Embed Here for good and Group’s brand and values in Supply chain management [India / GSF HR - GBS GPS AskHR / SCM COE - Clients Services]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Skills and Experience

SAP S4 HANA
Problem Solving
People soft
CONCUR
Stakeholder Management
SCM Concepts

Qualifications

EDUCATION     Any Graduate
TRAINING     Stakeholder management, Supply chain concepts and problem solving skills

CERTIFICATIONS     SCM certifications (are added advantage)
LANGUAGES     English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.