Job Summary

•    Complete Indexing/Accessing/Processing as per the allocation every day
•    To Assess minimum of 180 invoices per day – subject to the availability of volume in the queue
•    To Process minimum 150 LCY invoices / 60 FCY invoices per day – subject to the availability of volume in the queue.
•    To Check minimum 150 LCY invoices / 60 FCY invoices
•    To resolve mailbox queries/phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
•    To ensure that rejects are despatched within the assigned time and as per SLA
•    Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
•    Input Accuracy level to be at  99.5%  ( Pass 1 error  out of total indexed / processed cannot be more than 0.5%  )
•    “Nil” contribution towards Pass 2 error

Key Responsibilities

Strategy
Managing the assigned tasks professionally and efficiently as per the SLA & DO

Business
Ensuring total Customer Satisfaction by providing quality service that is error free and timely 

Processes
Indexing, assessing and Processing

People & Talent
To be Responsive to the needs of the Stake-holders at all times, effective and regular communication  to be maintained 

Risk Management
Ensure nil TAT miss and pass I & pass II errors .

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Assessing, Processing, rework and pay cycle teams with in R2P. Business Users & Country finance. 

Other Responsibilities
•    Adhere group code of conduct and value behaviours Do the right thing, better together and never settle 

Qualifications

•    B.com or M.com or MBA 

Skills and Experience

•    Excel
•    Computer basics
•    Typing
•    Communicative skill 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.