Job Summary

•    This role is raised for the backfill of the staff who resigned from current position. We have to backfill this open position. 

Key Responsibilities

•    Able to quickly adapt to changes with regards to process, projects etc
•    To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
•    Deliver required output in TAT and Accuracy
•    To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country 
•    Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable
•    To ensure that errors highlighted are rectified or reported on the same day of errors identified
•    To report / escalate exceptions to the Supervisors
•    To identify and report all exceptions on non-compliance with standard controls
•    To identify and report all weaknesses inherent in the standard controls
•    To report system/applications issues on time

Skills and Experience

Must-have Skills    
•    MS excel
•    Reading and comprehension
•    Basic Banking knowledge 

Motivations

•    Performs tasks accurately and thoroughly; double-checks the accuracy of the process 
•    Handle all transactions as per the laid down policies and procedures.
•    Able to understand what "quality work" is and should strive to contribute towards it.
•    Upholding the values of the Group and Company always
•    Adherence to Service Level agreements & ensure to have NIL Pass 2 errors & NIL customer complaints/breaches
•    To report accurate data in PS Tool and to report accurate data/MIS to the management
•    Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization’s Code of Conduct

Qualifications

Key Experiences    
•    Client Centric - Understands that the action he/ she does has an impact on the customer directly or indirectly.
Languages    
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.