Job Summary

The job holder is primarily responsible for the end-to-end design and deployment of processes supporting CPBB products and services in Europe, Africa and Middle East.  The holder will also support to Country, Regional and Group initiatives in design, development and implementation of various initiatives as will be requested from time to time. 

Key Responsibilities

•    Ensure process and system design align to Retail Client Process universe, relevant Control Standards and enhance Client experience. 
•    Challenge additional requirements in practice in countries against standards basis applicable Local Regulations/System constraints.
•    Conceptualize processes, identify key risks, suggest controls and issue operating guidelines to all stake holders, with their buy-in.
•    Periodically review changes to procedures required because of new initiatives, new products or regulatory amendments and issue procedures to ensure all stakeholders impacted are aware of the changes and are able to implement new procedures.
•    Participate in all systems & technology related projects and initiatives to ensure that changes and enhancements align to applicable standards.
•    Understand Retail Bank’s Data Model and embed the same in digital solutions.
•    Understand solution/design and interfaces across Origination Systems, Channels, ICM, ICDD, Core Banking, TP systems, Servicing Channels, and other relevant interfaces that participate in the impacted processes in Retail Bank’s Process Universe.
•    Work with Country Contact resources in PDU to provide Training and Conduct post implementation reviews to identify implementation gaps.
•    Achieve Business Efficiency targets.
•    Perform other related duties assigned.

Strategy
•    Ensure process and system design align to CPBB Process universe, relevant Control Standards and enhance Client experience. 
•    Challenge additional requirements in practice in countries against standards basis applicable Local Regulations/System constraints.

Business
•    Achieve Business Efficiency targets.
•    Work with Country Contact resources to provide Training and Conduct post implementation reviews to identify implementation gaps.

Processes
•    Conceptualize processes, identify key risks, suggest controls and issue operating guidelines to all stake holders, with their buy-in.
•    Participate in all systems & technology related projects and initiatives to ensure that changes and enhancements align to applicable standards.
•    Understand Retail Bank’s Data Model and embed the same in digital solutions.
•    Understand solution/design and interfaces across Origination Systems, Channels, ICM, ICDD, Core Banking, TP systems (UTS), Servicing Channels, and other relevant interfaces that participate in the impacted processes in CPBB Process Universe.

People & Talent
•    Must be a team player.
•    Ability to effectively communicate within team & with stakeholders

Risk Management
•    Ability to understand process gaps & advise controls to mitigate.

Governance
•    Periodically review changes to procedures required because of new initiatives, new products or regulatory amendments and issue procedures to ensure all stakeholders impacted are aware of the changes and are able to implement new procedures.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the PDU team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Product, Operations, CFCC, Operation Risk Team, Client Experience Team

Other Responsibilities
•    Perform other related duties assigned.

Key Requirements for the role:
•    Knowledge of CCIB Client Coverage, Transaction Banking and Financial Markets products – to enable assessment of cross-business issues.
•    Fair understanding of CCIB Credit Risks and assessment including credit analysis.
•    Relevant business experience in operations, business analysis or project management.
•    Strong analytical skills, detail-focused with the ability to interpret large volume of information.
•    Problem solving skills with ability to influence across all levels of business.
•    Ability to independently drive initiatives with minimum hands-on supervision.

Qualifications

•    10+ years’ experience in Retail Processes and Products is essential.
•    Incumbent should possess strong analytical, process design skills with ability to connect policies, standards, system design. 
•    Strong MS Office skills Visio and SharePoint sites is essential.
•    Incumbent should be able to communicate effectively with stakeholders across Europe Africa & Middle East region.
•    Must be able to work at various time-zones (Europe, Middle East, Africa). 

Skills and Experience

•    Strong MS Office Visio skills
•    Process design
•    Analytical skills
•    Communication Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.