Job Summary

The prospect candidate would be primary responsible for managing the Fund of Funds Ops offering (including conventional custody) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting.
•    An experienced operations professional in the banking or financial sector with Securities Services and minimum 12+ years of experience, across conventional asset services, Fund Accounting, Transfer Agency, Fund Administration (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst.
•    Bachelors / Master’s degree in Banking/Finance/Information Technology or a similar subject or comparable professional training.
•    Experience in working with and managing outsourcing partners.
•    Demonstrates a passion for digital assets and understanding of blockchain technology and cryptocurrencies.
•    Preferably, a track record of leading change and defining operational processes for new business lines.

Key Responsibilities

Strategy
•    Define, document, implement, and maintain scalable and efficient operational frameworks.
•    Drive continuous quality improvement and automation across cross functional teams.
•    Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
•    Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
•    Drive the implementation of new clients, products, and services. 
•    Lead hubbing of operations right shoring for FSS markets.  
•    Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
•    Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
•    Take active interest in changes to the Financial Services industry.

Business
•    To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalate any exceptions which requires immediate resolution.
•    Support projects around Funds, digital assets, blockchain, key custody technology and tokenization
•    Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
•    Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.

Processes
•    To undertake periodic self-assessment on key controls to access the proper functioning and adequacy of existing controls.
•    Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
•    To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and escalate any transactions which requires immediate resolution.
•    Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
•    Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
•    To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.

People & Talent
•    To develop strong skillset and talent to ensure that service delivery to clients and processes are carried out with minimal risks and with high quality standards.
•    To develop key working relationships with internal customers and support units etc.
•    Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals. 
•    Build and expand the Bank’s network to reach potential clients to assess new sales opportunities and prioritise those opportunities accordingly in consideration of the business gestation period. 
•    Bring together an appropriate deal team with FSS Sales,Relationship Managers, Product,Client Solutions, as well as FM Sales and CCIB Client Coverage colleagues and agree priorities across deal team members to secure mandates. 

Risk Management
•    Advanced knowledge of RISK gradings
•    Ensure all control/operating procedure and documentations are properly followed.
•    Ensure compliance to all established procedures, regulations and the Group Guidelines.
•    To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. 
•    Diving end to end process reviews. Driving Process Risk Assessment’s and key control reviews and implementing right controls. 
•    Producing Root Cause Assessment for issues/Incidents.
•    Partner with risk and other internal teams (GIA/UORM’s) during reviews and mitigate any risk findings.

Governance
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management (at a product and enterprise level as relevant) 
• Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers 
•    Identify and mitigate digital and data risks in accordance to local markets’ data protection and privacy laws 
• Keep abreast with changing regulatory requirements and provide advisory support to clients

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.

Skills and Experience

•    Business Communications
•    Conflict and Crisis Management
•    Data Analytics tool
•    Project Management
•    Team Management
•    Business Strategy Planning and Implementation

Qualifications

Education     Graduate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.