Job Summary

•    Responsible to drive priorities on superior client experience on areas related to Client Onboarding platforms, account opening framework for Business Banking segment.

Key Responsibilities

•    Play a pivotal role in designing of AML/CDD systems, processes, target operating model, training and control monitors on a sustainable basis for business banking.
•    Provide leadership in ensuring the CDD procedures are implemented within the timelines communicated to the Regulators/ internal FCC colleagues. The destination system should be fit for purpose for the Business Banking segment. 
•    Work with senior CFCC colleagues to ensure polices are fit for implementation
•    Be the interface for CDD operations in countries for execution in compliance with regulations and the bank’s internal procedures 
•    Responsible for the risk framework for business banking. Execute the risk related documents like ORA, RIR as per the required timelines.
•    Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on risk issues of business banking.  
•    Support countries on issues and risk resolutions arising from CDD perspective, audits, risk reviews etc. 
•    Facilitates communication and information sharing across teams and stakeholders to ensure alignment to the relevant AML/CDD policies and procedures

Strategy
•    Ensure uniform approach towards implementation of Global Target Operating Model and adherence to DOIs.
Business
•    Provide quality support and advice to CDD operations on all policy/procedure related AML/CDD matters with regard to business banking.
Processes
•    Provide support in the roll-out of Global Group CDD standards for Business Banking clients.
•    Understand and transform the global policy into process and system requirements working with stakeholders across business divisions, compliances teams and operational areas.
•    Own and drive execution of processes, working closely with stakeholders and countries.
•    Adheres to first time-right principles.
•    Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
•    Undertake ad-hoc duties and when delegated by Line Manager.
•    Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
People & Talent
•    Develop and implement a personal learning plan with team manager, to attain necessary competencies.
•    Successfully complete milestones as laid out in implemented personal learning plan.

Risk Management
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit.
•    Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager.
•    Ensure a clear and uniform approach towards implementation of the global operating model and adherence to DOIs.
•    Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
•    Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.

Governance
•    Ensure strong due diligence and data confidentiality.
•    Ensure compliance with the internal and external policies, regulatory and statutory requirements.
•    Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
•    Highlight significant issues/errors to team leader.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles. Financial Crime Prevention, The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Country Business Banking Heads
•    Country CDD Operations Head and other Specialists, Makers and Checkers
•    Group and Country Financial Crime Compliance units
•    Control Governance Managers and Specialists
•    GBS Hub teams and In-country client onboarding teams
•    Business Operational Risk Manager
Other Responsibilities
•    Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Manage Conduct
•    Manage Risk
•    Operational
•    Process Management
•    Onboarding (CDD and Regulatory Onboarding)
•    Enablement (Account Opening & Channels Activation)

Qualifications

•    Any Diploma/ bachelor’s degree from a recognized university, preferably in Banking, Financial and/ or services
•    6+ years of experience; preferably in Banking/ Financial services  
•    Experience in KYC, Customer Due Diligence, AML, or similar regulatory initiatives Excellent and strong knowledge in Client Onboarding/ Processing functionality  
•    Highly developed written communication skills, including a proficiency in using Microsoft Office packages such as Word, Excel and PowerPoint
•    Strong verbal and written communication skills to facilitate interactions with stake holders
•    Strong ability to positively influence stakeholders across value chain to both orchestrate and execute processes.
•    Problem solver; looks for solutions and finds ways to progress despite blockages.
•    Strong drive to deliver.
•    Excel in Analytical skills and problem-solving capabilities
•    Ability to work independently without direct supervision multi-tasking and able to cope with pressures from tight deadlines.
•    A team player with good interpersonal skills.
•    Advanced Excel knowledge would be an added advantage 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.