Job Summary

Client Tax Risk Management: Responsible for ensuring that WRB complies with regulations and internal procedures for Client Tax (CT) - FATCA / CRS and Tax Evasion Risk and there is a strong compliance culture within WRB teams for ongoing business management. More specifically, the role plays a critical part in ensuring the success / delivery of:
•    Managing Client Tax Risks (FATCA / CRS)
•    Facilitate and manage Tax Evasion Risk during onboarding and client lifecycle.
•    Work closely with CTIR for WRB clients Tax reporting requirements.
•    Provide Guidance to Frontline / Countries on Client Tax Risk Management matters.
•    Current and Future system adequacy to manage CT risk
•    Tax Amnesty risk management 
•    Active engagement in Project Hercules (as applicable)

Key Responsibilities

•    Play a pivotal role in developing a holistic program with Head, PPB & SME AML & CDD Risk Management, (together with relevant Global Functions and Design, Control and Governance team) that targets a robust WRB CT Framework covering processes, systems, and people capabilities in achieving an improved and acceptable risk standards for WRB Clients and that drives a shift in risk management culture from ‘complying’ to ‘managing’ at all levels. 
•    Responsible for managing CT Risk for WRB and executing the defined treatment plan in conjunction with all key stakeholders. Establishing appropriate governance, reporting requirements and identification of tools/ systems and process for effective management of CT risk.
•    Be the interface for CT Execution / Frontline teams in countries for execution in compliance with regulations and the bank’s internal procedures and execution of remedial solutions.
•    Act as a SPOC for all changes and enhancements to ensure designing and development of new capabilities and controls, on a sustainable basis with key focus on the areas mentioned in the Job summary. This includes identifying key risk (regulatory and policy) and efficiency areas which should be agreed and implemented in the CT process.
•    Also support the UAT, UVT and pilot implementation activities for CT / onboarding system to ensure that the commitment CT policy alignments 
•    Work closely with 2LOD to manage Tax Evasion risk and lead in developing and deployment of proactive identification of potential client involved in Tax Evasion.
•    Manage Tax Amnesty risk by rolling out the playbook and keeping it up to date.

•    Supporting in revamp, development, implementation and testing of components related to Transformation program (Hercules) for WRB
•    Also support in other areas impacting CT Risk management for WRB segment such as: 
•    Maintenance of Data quality for client data in all relevant systems which feed data into downstream systems 
•    CDD transformation activities which aim at simplifying the CDD processes whilst maintaining the risk profile of the bank. The processes identified for transformation 
•    Execution of regulatory commitments are met
•    Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives 
•    Support countries on issues and risk resolutions arising from BAU activities, audits, risk reviews etc. 
•    Raise the bar through continuous improvements by innovation and migration of best practices across the countries
•    Facilitates communication and information sharing across teams and stakeholders to ensure alignment across stakeholder groups 

Strategy
 
•    Identify, contribute, challenge and lead opportunities and benefits to achieve the organization’s strategic objectives with regards to implementing Client Tax (FATCA, CRS, CARF) Compliance in WRB
•    Communicate and raise awareness and understanding of the firm’s business strategy and model appropriate to the Client Tax Compliance across WRB organisation.
•    Provide leadership and direction in implementing Client Tax controls in accordance with Group’s strategy. 
•    Ensure ownership that direct reports have a good understanding of the Group’s business strategy and model and the impact on their work.
•    Work as the GPO delegate for Client Reviews and Relationship Opening and CDD Process to drive all the matters governing Client Tax in WRB. This arrangement is needed due to the severity of regulatory impact and the level of complexity of Client Tax.

Business

•    Foster awareness and understanding of the wider business, economic, industry, regulatory challenges and changes in which the firm operates.
•    Manage the Process Owner Stakeholder Engagement by capturing and understanding stakeholder needs and expectations. Analysing the Client Tax impact on stakeholders, gaining and maintaining stakeholder support, managing stakeholder communications and mitigating / channelling stakeholder resistance
•    Manage the Governance through structures which maintain the management oversight and decision-making support for applicable implementations throughout the course of the life cycle.
•    Manage the Client Review Life Cycle ensuring the execution of the planned activities, its benefits, its scope, risks, issues and closure.
•    Manage the Budget through effective engagement with Stakeholders (Group and Country), Technology and with other key stakeholders to design and implement solutions that are cost effective, leverage all available system and process synergies, and at the same time ensure the Bank’s regulatory compliance.
•    Manage the Client Tax Review function in a manner that enhances synergies across regulatory regimes, with the view that solutions designed and implemented for tax compliance strengthen the Bank’s overall regulatory compliance (e.g. the usage of client static data collected for tax compliance for AML CDD, implementing controls for Sanctions when client submits tax compliance information)
•    Manage Client Tax Reviews in a manner that fosters innovation, enhances client experience and contributes to the Bank’s strategic initiatives such as digitization (e.g. the collection of tax compliance data via Online Banking as opposed to in paper form) - Manage in a manner that foster collaboration across business segments, products and geographies and that allows sharing and dissemination of best practices for Tax Compliance between different areas (e.g. sharing of best practise through workshops and Country Governance calls)   

People & Talent
•    Provide leadership, guidance and direction to WRB BAU team, project managers and business analysts. 
•    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with Country, risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to create and review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

System and Data

•    Drive implementation of global regulatory change and implementation and implementation of processes (e.g. Client Tax Standards, Detica uplift, etc.) 
•    To adequately support system maintenance, system and data changes, and identify and support the roadmap for key system upgrades.
•    Engagement with key Programme’s, analysis of the Client Tax solution deployed in these programmes, assessment of the Residual Risk Rating impact of the roll-out.
•    Engagement with the Digital Banking Group Team, evaluation of the client tax compliance solution for various digital initiatives
•    Business ownership of Detica FATCA and CRS, financing the annual upkeep of Detica, making decisions about the strategic roadmap for Detica
•    Analysis and remediation of data quality issues and process exceptions across tax regimes as a result of health checks, audits or exceptions found in CSTs.
•    Ongoing maintenance of various systems in the WRB segments because of regulatory changes. 
•    Analysis of process, and system gaps and coming with appropriate actions on an ongoing basis to ensure compliance.

Risk Management
•    Facing off external regulators and external audits in response to audits, queries, and reviews from authorities on Client Tax in WRB
•    Global Process Owners interfacing with Global Risk Owners driving annual RCSA, the rollout of new Risk Types and performing monthly / quarterly residual risk assessments globally to ensure a robust control framework and appropriate standardisation.
•    Responsible for identifying, assessing, monitoring, controlling and mitigating client tax risks in WRB. 

Governance
•    Responsible for assessing the effectiveness of the arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
•    Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
•    Lead the Client Tax Compliance Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    COO & Global Head, Onboarding, WRB
•    Global Head, AML, CDD & Client Tax, WRB
•    COO, Retail Banking – EMEA, Asia and GCNA
•    Global Head, Operational Risk WRB
•    Head – CTI
•    Head – CTIR 
•    Country WRB Stakeholders
•    GBS, across location

Other Responsibilities
•    Take the lead in ensuring Good Conduct within the team and for reporting divergences when observed.
•    Embed Here for good and Group’s brand and values in the Client Tax Compliance Team for WRB
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Strong leadership skills in driving the Group Functions and Country teams to a significant operating and cultural shift for Consumer Banking Clients
•    Strong execution skills with experience in dealing with complex issues across multiple jurisdictions and a several senior stakeholders
•    Ability to make connections between seemingly disparate parts, ability to identify risks and opportunities 
•    Team Leadership skills, including peer group team formation skills
•    Interpersonal skills, networking capabilities, strong influencing skills, decision making
•    Strong communications skills (oral, written, presentations)
•    Strategic development as well as tactical execution capabilities 
•    Strong analytical skills 
•    Project planning and management skills  
•    Deep knowledge and understanding of SCB organization 

Role Specific Technical Competencies

•    Client Tax SME
•    Analytical Thinking / Adept with Data
•    Understand Client Needs
•    Process Management 
•    Stakeholder Management
•    Problem Solving
•    Risk Management assessment / articulation 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.