Job Title Here Experience Director

Title: Senior Manager - Service Charge Ops
Chennai, IN
Job Summary
The Cost Optimisation program was established in early 2020 to focus specifically on this area and lay out a strategic roadmap on how we can solve some of these underlying issues. Key objectives for the program include:
- Simplification of processes to be more efficient and transparent
- Defining governing rules and policy’s that are universally adhered to
- Transition to a standardised technology landscape with increased capability and flexibility
- Integration with other strategic initiatives to fully leverage the benefits across finance.
- Less arbitrary and more direct attribution of costs
- Transparent MI highlighting cause-effect relationship between service consumption and cost
Program has initiated work on the first use case which is simplifying and improving the group service charge process, aligning it with the Financial Reporting initiative and building it on the new SAP infrastructure PAPM (Profitability and Performance Management). Whiles this is progressing there is already an eye looking forward at other subsequent use cases which includes other recharge processes along with opportunities to simplify and align our incurred cost structures to further improve our cost reporting for stakeholders.
Key Responsibilities
- Responsible for detailed design of the end to end Cost Optimisation reporting solution which includes multiple modules such as:
- Service Charges
- Transfer Pricing
- Intra Segmental / Product Allocations (CIB / WRB)
- Partnering with Financial Reporting workstream to ensure comprehensive end to end working reporting design and integration
- Detailed process documentation to align with system solution design
- Manage solution design through the relevant design and governance phases in preparation for system implementation
- Ensure effective integration with the wider SAP and Non-SAP applications
- Engage with other change partners including technology / third parties to ensure design / delivery issues are identified and resolved effecti
- Responsible for system readiness in preparation for testing cycles
- Facilitate system testing and support user community through the UAT phases
- Conduct solution impact assessment and support engagement with ACFO community through approval and acceptance phase
- Support documentation of target operating model / process design
- Successful conversion of solution into live production operating rhythm, supporting GPO’s and product owners through all aspects of transition
Skills and Experience
- MS office
- SAP
Qualifications
- 10+ years of experience working within financial services, preferably finance or performance management reporting responsibilities
- Experience in engaging with senior business stakeholders
- Experience in gathering and documenting business & functional requirements
- Strong skills with core Business Analysis toolset and techniques
- Able to design reporting processes at both a conceptual and operational level
- Strong background in problem solving, with demonstrable analytical skills
- Strong Cost Management functional knowledge is desirable
- Experience in one or more of the following areas desired: Cost allocation, financial planning, financial / management reporting, SAP PaPM.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.