Job Summary

Strategy

•    Work in line with Group Strategy

Business

•    Support the unit in achieving the common goal

Processes

•    Learn and manage the process with nil error

People & Talent

•    To handle account reconciliation activities covering;
•    Nostro account reconciliations
•    Internal/ GL account (suspense and sundry) reconciliations, 
•    Trade/Stock and Position reconciliations, 
•    Credit Card, ATM, retail branch banking reconciliations

•    Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.  Prior experience of working with TLM (Transaction Lifecycle Management) reconciliation platform would be an added advantage.

•    Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.

•    Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.

•    Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.

Key Responsibilities

Risk Management
•    Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
•    All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. 

Governance

•    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

All stakeholders in country and operations related to reconciliation, Network Management andTechnology Support 

Other Responsibilities

•    Manage account reconciliation activities covering;
•    Nostro account reconciliations,
•    Internal/ GL account (suspense and sundry) reconciliations, 
•    Trade/Stock and Position reconciliations, 
•    Credit Card, ATM, retail branch banking reconciliations
•    Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.  
•    (Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred)
•    Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
•    Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
•    Actively look for opportunities to standardize processes / automate / eliminate non value added activities and implement them for process improvements. 
•    Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy –in to  implement process / system changes

•    Continuously improve team productivity to the standards prescribed 
•    Create sufficient back-ups for each process to eliminate key staff risk at any point of time.  
•    Work to reduce System Downtime in collaboration with technology teams
•    Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
•    Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
•    Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines
•    Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
•    Uphold the values of the Group and Company at all times.
•    Comply with all applicable rules / regulations and Company & Group Policies.
•    Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
•    Carry out BCP tests.
•    Assist in Department & Group related projects 

Skills and Experience

•    Reconciliation
•    TLM Application  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.