Job Summary

•    The position requires the following skills/experience:
•    The Control Outcome Senior Specialist supports Transaction Monitoring QCO Manager to ensure the AAA Country Teams with ASA, AME and Europe, Americas (where applicable) are all consistently adhering to the relevant sections of the Group Policy & Procedures, For the core TM process undertaken at the AAA process.
•    Perform quality control process as stated in the DOI’s and by employing a risk based approach to address financial crime / money laundering risks.
•    Undertake a broad range of AAA QCO reviews of Risk Irrelevant/Risk Relevant closures on AAA process closures with appropriately calibrated error classification.
•     Complete the review of samples allocated in a timely manner.
•     Actively participate in the development of the QCO process.
•    Ensuring that all reviews are completed to a high standard, in line with internal timelines and in line with QCO DOI’s.
•    Supports the QCO manager in building out the QCO Procedure and Processes in line with new developments.
•    Support the QCO Manager in developing the QCO feedback mechanism.
•    Work with stakeholders (Region, Country, and Business).
•    Supports the QCO Manager in sharing best practices with regions/countries to ensure appropriate controls are implemented in a timely manner to address inherent risks.
•    Assist in publishing quality control results and participate / lead discussions with the investigative teams to highlighted identified exceptions and thematic trends, if any.
•    Adhere to expected deadlines as stated in the DOI’s and recommend appropriate process / DOI changes. 
•    Ensure the QCO findings are of the highest standards, providing correct and accurate findings and feedback.
•    Make recommendations to QCO Manager on possible risk management response to identified risks and/or findings of concerns from investigations.

Key Responsibilities

Processes
•    Perform quality control process as stated in the DOI’s and by employing a risk based approach to address financial crime / money laundering risks.
•    Undertake a broad range of AAA QCO reviews of Risk Irrelevant/Risk Relevant closures on AAA process closures with appropriately calibrated error classification.
•     Complete the review of samples allocated in a timely manner.
•     Actively participate in the development of the QCO process.
•    Ensuring that all reviews are completed to a high standard, in line with internal timelines and in line with QCO DOI’s.
•    Supports the QCO manager in building out the QCO Procedure and Processes in line with new developments.
•    Support the QCO Manager in developing the QCO feedback mechanism.
•    Work with stakeholders (Region, Country, and Business).
•    Supports the QCO Manager in sharing best practices with regions/countries to ensure appropriate controls are implemented in a timely manner to address inherent risks.
•    Assist in publishing quality control results and participate / lead discussions with the investigative teams to highlighted identified exceptions and thematic trends, if any.
•    Adhere to expected deadlines as stated in the DOI’s and recommend appropriate process / DOI changes. 
•    Ensure the QCO findings are of the highest standards, providing correct and accurate findings and feedback.
•    Make recommendations to QCO Manager on possible risk management response to identified risks and/or findings of concerns from investigations.

People & Talent
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.

Risk Management
•    Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.

Governance
•    Propose process improvements, enhancements and simplifications where appropriate.
•    Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Control Outcome framework.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 
Key stakeholders
•    FCC Controls representatives in group and country.
•    FCSO processing teams
•    Internal and External reviewers 

Other Responsibilities
•    Embed Here for good and Group’s brand and values in FCC Controls,
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Provide guidance / mentoring to team members 
•    As required provide back-up to Team Leader

Qualifications

•    Education-Bachelor’s degree
•    Certifications-CAMS (preferable)
•    Languages-English, strong written and verbal communication skills

Skills and Experience

•    MS Office suite particularly Word
•    Excel
•    PowerPoint
•    Compliance Policies and Standards
•    Surveillance (including Screening and
•    Monitoring)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.