Job Summary

•    The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.
•    The jobholder plays a pivotal role in defining and implementing transformation initiatives, service, and control standards for digital asset operations. They address country-specific and thematic issues that need to be tackled across the region and globally, while ensuring adherence to best practices and Group standards. This requires a deep understanding of the differences and nuances between market inputs and their impact on the global operating model.
•    The jobholder carries out end-to-end operational responsibilities in support of all locations supporting digital assets, working closely with other operations teams, country business heads, regional and group risk heads. They ensure that operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambitions.
•    This role has supervisory responsibilities, and the Bank’s supervisory principles must be followed. 
•    The jobholder monitors the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers, and cost budgets. They are collectively responsible and accountable for setting and governing infrastructure processes and frameworks for robust compliance and controls, with a focus on people management and client engagement.

Key Responsibilities

Strategy
•    Contributes to the definition of best-practice global operating standards and the operating environment within the Target Operating Model (TOM) for digital assets.
•    Implements TOM and oversees its ongoing development in the country/market, in addition to local market standards and approved client needs.
•    Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
•    Strong advocate of service consistency within and across regions, actively taking steps to eliminate/minimize the use of non-standard solutions.
•    Identifies strategic service delivery issues relating to technology, process, human resources, and service quality, and implements appropriate solutions.

Processes
•    Accountable for digital asset transaction management by overseeing critical operational processes, controls, and delivering high-quality service to a diverse range of highly demanding clients.
•    Accountable for the end-to-end delivery of Digital Asset Operations, ensuring that operational, regulatory, or client risks are mitigated and enabling the digital asset businesses.
•    Ensures an efficient and effective end-to-end product journey for local and international clients across both onshore and central teams.
•    Ensures Change Management processes are adhered to within digital asset operations.
•    Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
•    Identifies operational risks and enhances control mechanisms

Business
•    Monitors client service standards to ensure high-quality operational and client support services are provided for digital asset transactions.
•    Acts as the escalation point for country-level operational issues, identifying remedial solutions and overseeing timely, efficient implementation when required.
•    Works closely with all members of the end-to-end digital asset operations journey to ensure operational platforms support client service level agreements and internal benchmarks, as well as identifying opportunities for automation.

•    Proactively works with country teams and regional peers to ensure the development of a pool of knowledgeable, mobile operations staff.
•    Champions the identification and implementation of operational best practices across markets within the region and with other regions.
•    Ensures compliance with all relevant local and global regulatory requirements and industry best practices.
•    Drives a continuous improvement culture to maximize cost and processing efficiency.
•    Represents the Digital Asset Operations function at operational forums, groups, and conferences where needed.

People & Talent
•    Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
•    Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
•    Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.

Risk Management
•    Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
•    Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.    

•    Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
•    Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
•    Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
•    Key Control Standards Assessment within department with nil over dues.
•    Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
•    Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
•    No major adverse findings from internal auditors or external auditors including quality audits.

Governance
•    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Key stakeholders
•    Works largely independently under consultation with line manager and working as a team player. 

Internally, key relationships include:
•    Securities Services GBS India, staffs all level
•    Securities Services Operation (SSO) Heads in countries
•    Securities Services GBS India and GBS China
•    GBS Malaysia internal departments
•    Group Operations Securities Services

Externally, key relationships include:
•    Prospective clients
•    Countries respective Regulator, Depository and Central Bank
•    Discussion with application vendor and third party vendor

Other Responsibilities
Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle  [GBS India / Securities Service  / Billing]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

Qualifications

•    Bachelor's Degree or equivalent
•    Min 5-8 years of relevant experience
•    Experience in Securities Services and Digital Asset Operations
•    Deeper product expertise in Securities Business
•    Strong communications skills verbal and written
•    Strong Stakeholder Management
•    Graduate or Post graduates 
•    More than 4 years working experience in Client Maintenance related Process with minimum of 2 to 3 years in Custody Operations 
•    Understanding of financial markets and instruments.
•    Knowledge of custody services and securities processing.
•    Familiarity with regulatory requirements and compliance standards.
•    Awareness of anti-money laundering (AML) and Know Your Customer (KYC) regulations.
•    Accuracy in handling documentation and data entry.
•    Thoroughness in verifying client information and documentation.
•    Ability to analyze and interpret financial data.
•    Problem-solving skills to address discrepancies or issues.
•    Focus on delivering high-quality service to clients.
•    Responsiveness to client inquiries and requests

Skills and Experience

•    Knowledge in Account opening
•    Securities Services Custodian process 
•    Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.