Key Responsibilities

Strategy
•    The C&C candidate will be the support lead for both Conferencing services and Video room systems technology globally across the bank.  
•    The role will involve closely monitoring the video and conferencing platforms and making sure that the system stability is maintained 24/7 by effectively managing the systems. 
•    This will involve performing health checks time to time and ensuring that any issues are attended to proactively.  
•    The candidate will need to develop high quality documentation, manage operations teams and retain overall accountability for the video services from a operations perspective.  
Business
•    Lead Ops of video centric events platforms
•    Document product standard designs, configurations, and controls response guides
•    Experience with large cloud-based conferencing platforms and enterprise endpoints.
•    Experience with core processing components
•    Key understanding of Video Conferencing technologies and Protocols; CVI, MTR, WebRTC, SIP, H263/264 etc
•    Evaluate AV/VC technologies in Lab/Dev environment, consulting with Service Owners and other stakeholders.
•    Must be able to demonstrate expertise in VC and Event technologies.
•    Support selection of technologies and products most appropriate for use in the Bank
•    Follow the Bank’s product onboarding processes to establish “Bank Standards”
•    Work closely with bank internal security teams to anticipate and address security concerns
•    Prioritize work to successfully deliver service in a diverse environment.

Processes
•     Support experience in any of the following areas:
•    Provide support expertise to internal and external groups in relation to the Bank Communications & Collaboration Video service operations  
•    Ability to monitor and troubleshoot issues pertaining to video infrastructure 
•    Must be comfortable with hands-on technical queries related to functioning of video infrastructure
•    Work closely with bank internal security teams to anticipate and address security concerns with any installed infrastructure or room systems equipment 
•    Review patches & software updates and decide on applicability for the bank environment
•    Understand, track and drive the resolution of complex technical issues working across the domain to ensure that services owned are responded too and addressed 
•    Ultimate accountability for the services, potentially call out when Severity issues escalate
•    Develop Security framework to move around Bots and Apps Development
•    Develop Automation Tools
•    Should be willing to work in shifts 
People & Talent
•    As a people leader, the resource should be able to nurture younger team members and help them upskill to the latest technologies
•    Effectively convey clear expectations, goals, and feedback, both verbally and in writing. Active listening is crucial to ensure team members feel heard and understood
•    Inspire and encourage your team, helping them connect to a larger vision and purpose. 
•    Foster a positive, cohesive, and collaborative work environment. 
•    Identify and address conflicts rationally and constructively to maintain a productive atmosphere. 
•    Make timely and sound decisions to guide the team and resolve problems. 
•    Build and lead strong, diverse and inclusive teams.

Risk Management
•    The resource should be able to work with large teams across the bank and ensure the solution implemented integrates with relevant security, identity and access management and certificate related controls and is compliant with the bank’s security requirements.
•    The ability to identify, analyze, and prioritize technological risks, and to quantify their potential impact.
•    deep understanding of cybersecurity threats and protective measures, including tools like penetration testing, vulnerability management, and security incident response platforms.
•    Proficiency in managing risks associated with data, including data privacy and analysis
•    Knowledge of how to develop and implement plans to ensure business operations can continue after a disruption
Governance
•    Ensuring IT initiatives directly support overall business goals
•    Monitoring and measuring IT performance against key performance indicators (KPIs).
•    Ensuring technology investments provide a tangible return on investment (ROI) and deliver value to the organization. 
•    Protecting data from threats and ensuring its integrity
•    Staying up-to-date with and ensuring adherence to relevant laws and regulations.
•    Involving stakeholders from different functions of the bank  to ensure IT strategies meet business needs.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Head of communication and collaboration, workplace services
•    Head of  Networks
Other Responsibilities
•    Embed Here for good and Group’s brand and values in the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Qualifications

Education
•    Graduate Degree or Equivalent
Certifications
•    Relevant certifications in the communicaiton and collaboration, contact center and unified communicaitons technologies is desired

Skills and Experience

•    Key understanding of Video Conferencing technologies and Protocols; CVI, MTR, WebRTC, SIP, H263/264
•    Good understanding of Networking Technologies (CCNA/CCNP/CCIE equivalent qualification an advantage)
•    Adept in understanding Solutions of Microsoft Teams, Session border controllers, 
•    Good understanding of Microsoft AD, DNS, Exchange and Virtualization Technologies 
•    Must be able to demonstrate expertise in VC and Event technologies
•    Strong documentation and written communication skills are essential.
•    Exposure to performance-based programs with strategic milestones, agile working and sprint teams preferred 
•    Good time management and organizational skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.