Job Summary

This role is primarily taking care of the 24X7 observability and situation management for all the priority incidents. working on the agreed availability of the DC & CP applications, identifying the gaps in the applications and maintenance, developing, and implementing the stability fixes. 

Key Responsibilities

Strategy
• Partner with the Business to provide first level, end to end, production services to clients for Straight2Bank suite of applications and other products under the Transaction Banking domain 

Business
• Provide end to end production services for CCIB Digital channels for corporate and financial institution clients across the globe

Processes
• Strong Technical / Functional knowledge , Maintain a strong relationship between the Business and Technology Service teams. managing the situations and priorty incidnets end to end with proper rca analysis and exploring options to implement the automated solutions. Maintain Process Document and update periodically. Experience in troubleshooting with the ability to understand and implement generic to complex client requirements 

People & Talent 
• Lead through example to help build the appropriate culture and values.Work in collaboration with all partners. Able to effectively work in a team and lead virtual teams either with direct or matrix reporting. Drive positive change & embed strong SCB culture in the team across all locatons. 

Risk Management
• Assessing Risks at each stage of the production maintenance and highlight appropriately and take actions to mitigate promptly. 

Governance 
• Adhering to the governance model and preparing the MIS for the weekly/Monthly and other metrics and take actions to maintain the metrics as expected. Following all the process as appropriately. 

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
• Business Operations, Country SPOCS, Hive leads and Support personnel, Infra teams, Major Incident management teams, and others required to interact part of the BAU.

Other Responsibilities
• Stakeholders Management and mentoring team members for effective deliveries.
• Practice sustainable incident response and blameless post-mortems.
• Should be able to perform support activities and handling the stakeholders end to end.
• Should be responsible for all Production bugs and its delivery.
• Incident Management and Change Management are the key tasks.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment,operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Should be willing to work in night shifts as well

Qualifications

• Overall IT experience of 8-12 years with an added knowledge on Banking Domain.
• Systematic Problem-solving approach, coupled with a strong sense of ownership and drive
• Approachability
• Knowledge on Java and familiar code review.
• Knowledge of Oracle SQL queries, Kong, Python
• Knowledge on Web Server, Tomcat
• Experience in cloud infrastructure and tooling
• Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file
• systems, and client-server protocols along the way
• Experience with algorithms, data structures, complexity analysis and software design
• Experience working in a Microsoft environment
• Expertise in designing, analyzing and troubleshooting large-scale distributed systems
• Experience using Agile methodologies
• Leadership quality and skills to manage agile tasks for bug fixes / release coordination from PSS.
• Should be able to transform into System Reliability Transformation journey

Skills and Experience

• SQL
• Java
• Analytical  / Troubleshooting
• Python
• Unix/Linux
• Functional (banking)
• Communication / Soft Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.