RESPONSIBILITIES
Business

• Work with business stakeholders to obtain business requirements 
• Define and prepare Functional specifications by working with technology teams including, CC CIO various CIB Hives
• Ensure Functional specifications / User Stories are adequately defined and aligned to project/Client Journey objectives/ goals
• Perform system impact analysis and work with development teams on the system design 
• Actively interact with the application designers, architect teams and work closely with other development/delivery teams for the delivery of solutions both within and across geographic locations
• Escalate issues in an effective manner and resolve these in conjunction with the rest of the team and/or the vendor
• Assist project managers in overall delivery of projects within defined scope, quality, time, and cost requirements by adhering to Bank's Project Management Standards and Governance Policy
• Use collaboration tools like Jira, Mural, Sharepoint, Trello boards and confluence for the appropriate scenarios 
• Identify optimization opportunities for project execution, testing and verification.
• Work with multiple Business, Regional and Technology QPR team for initiatives prioritization, Request management tracking via Share point, JIRA, Clarity
• Assist Product management team in performing gap analysis between current application functionalities with future product features
• User Experience Design – Work closely with Product owner, end users and define user experience, and planning required changes to the application 
• Backlog Refinements – Frequent collaboration with Product Owners and Business stakeholders to 
• define high level features for the product for each planned release (release backlog finalization)

Processes

• Resolve project risk and issues as per established project management standards 
• Adhere to established change control processes while handling changes
• Assist scrum master / project manager in preparing Forecast, Schedule, Scope, Risk, Issues and periodic reporting
• Use JIRA Boards effectively with quick filters and Jira issues filters
• Adhere to RAT, SIA and any other release compliance activities mandated by the bank

People & Talent

• Provide the required coaching to scrum members on time to time basis
• Provide timely feedback to scrum team as well as the people manager for both positives as well as improvements required.

Risk Management

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

• Represent BA team in various governance forums like Scrum of Scrums, Sprint entry/exit forums etc 
• Provide BA team status updates to governance reporting forums 
• Ensure scrum team deliveries are aligned with overall project objectives and schedule
• Escalate risk and issues by raising RAID and resolve these in conjunction with the rest of the team and/or the vendor

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Collaborate with key stakeholders such as Product owners, Delivery leads, Tribe leads, Business team, Project/Program Accountable Executives for gathering requirements, providing updates or escalating risks
• Collaborate with Product Owner for any new requirements in the product backlog

Education

• Knowledge of ESG frameworks including but not restricted to Climate Risk, and various taxonomies 
• Knowledge of CDD, KYC, AML, CDD Policy areas
• CCIB exp is desirable
• 10+ years of Business Analysis, Operations experience
• PMP, CSM - Certification is Desirable
• Capable of working independently to resolve issues and/or identify solutions
• Highly motivated, taking a pragmatic approach with willingness to take risks and takes strong ownership / responsibility for their work
• Strong verbal and written communication skills, attention to details, strong work ethic, exceptional customer service
• Adopting new ways of working across all Client Coverage T&I Squads;
• Support in transitioning the traditional model of 'react and respond' towards Systems Reliability Engineering by planning right in the inception stage of the project
• Support in developing our talent, driving diversity & inclusion and improving our engineering practices to promote a strong engineering culture;
• Enabling T&I as a trusted advisor to drive better client experience;

Skills – Primary:

• Effective interpersonal, communication skills to articulate at different levels of organisation hierarchy
• Strong relationship management experience with influencing and negotiation skills
• Creative mind - be able to suggest ideas and drive innovation
• Able to understand the big picture and the details 
• Able to prioritise tasks based on urgency and importance
• Able to oversee 4-5 initiatives at time, minimally 

Skills – Secondary:

• Good communication skills - oral and written
• Strong analytical, numerical and problem-solving skills

Experience in Years:

• 10+ years’ experience in Business Analysis / Operations experience

Role Specific Technical Competencies

• SQL
• Data Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.