JOB SUMMARY

• As an Observability Service Journey Engineer, you will play a critical role in building the various service journeys in the bank, designing and building solutions to capture transaction and data journeys within applications. You will develop capability to capture journey data from different sources and store this data on the central observability platform. You will build a centralized framework to standardize the journey data including data massaging, performance tuning, capacity management. Key Responsibilities:
• Design and build an Service journey framework for applications to use.
• Develop capability to capture varying service journey data from agents of different flavor and bring the under a single platform.
• Design and develop Capability for analytics of journey data and capability to map the journey between different apps.
• Work with stakeholders and enable them to fit their data captures in the service journey framework of COP.
• Work to ensure the COP framework enables integration of unstructured data from various apps to finally visualize the service journeys.
• Identify data structures and adopt an agile methodology to make changes within COP framework to enable fitment of any new journey data. 
• Develop insightful visualizations with existing tool base, UI framework to provide a clean journey visual for stakeholders. 
• Build proactive dashboards from captured dataset enabling business apps to identify and resolve problems well in advance.
• Build AI/ML based anomaly detection in captured journeys.
• Our ideal candidate would have:
• 7 years experience working in Observability/Python Development/UI development/ELK.
• Experience working with cloud infrastructures, particularly Kubernetes and AWS.
• In-depth experience of data structures and data processing.
• In-depth experience of building schemas against data models.
• Experience ELK, Victoria Metrics, Grafana, Python, Pyspark, React, Kafka.

RESPONSIBILITIES
Strategy

• Awareness and understanding of the TTO’25 business strategy and model appropriate to the role. Support and the enablement of the Central Experience Platform, goals and objectives by developing prioritized features aligned to the Catalyst and Tech Simplification programmes.

Business

• The Central Experience Platform team is a global team ensuring the design, development, delivery & support of the bank’s service journeys for all TTO teams with identified important business services.
• The ideal candidate will possess a deep understanding of in one or more of the platform technologies (Elastic Observability, Victoria Metrics, Grafana) and its other required capabilities, such as Kafka messaging, database management, enabling the design, development, implementation, and management of the central solution, integrating advanced technological tools and techniques, and overseeing large-scale enterprise-level implementations. The candidate should also possess strong development skills with Python/PySpark and UI development skills like React/Angular.

Processes

• As a Service Journey engineer, you will play a crucial role in ensuring the stability, reliability, and performance of our service journeys, thereby enabling our organization to deliver exceptional services to our internal stakeholders by adhering to the Enterprise SDLC (eSDLC) framework and guidelines.

People & Talent

• Actively engaging in stakeholders’ conversations, providing timely, clear and actionable feedback to deliver solution within timeline. 

Risk Management

• The ability to interpret the Group’s technical and security (ICS) control requirements and information to identify potential risks and key issues based on this information and put in place appropriate controls and measures to mitigate or minimize risk to the central monitoring & observability platform delivery.

Governance

• Awareness and understanding of the eSDLC framework, in which the TTO software delivery operates, and the requirements and expectations relevant to the role. 
• Responsible for adhering to the effectiveness of the central monitoring and observability platform deliver governance, based on oversight and controls of the eSDLC framework.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• TTO CIO Development teams
• TTO Product Owners
• TTO SRE / PSS
• ET Foundation Service Owners

Other Responsibilities

• Embed Here for good and Group’s brand and values in the Observability Platform Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
• Participate in solution architecture / design consulting, platform management, and capacity planning activities
• Create sustainable solutions and services through automation and service uplifts within monitoring and observability disciplines
• Daily tasks include providing Level 2 / Level 3 support to delivered solutions. This means solving incidents and problems and applying changes according to the bank’s defined processes.

Qualification

• Education     Degree
• Training     Agile Delivery, DevOps, SRE
• Certifications     ELK certification, Python/Pyspart certifications, UI development certification. 
• Languages     English

Role Specific Technical Competencies

• Application Delivery Process
• Software Engineering
• Software Product Technical Knowledge
• Software Change Request Management
• Technical Troubleshooting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.