Job Summary

•    To function as the domain expert in the core banking team and support the core banking product for any production issue that are reported.
•    Should participate on all severity calls during application issues (even at night if any) and provide workaround / permanent fixes on the issue reported.
•    Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature. 
•    To lead/guide the group of teams in their application support and ensuring the adherence of best software practices and standards.
•    Effective engagement with business & technology stakeholders for any critical issues.
•    Flexible to work in shifts inclusive of night shifts being 24*7 application.
•    Ensure RCAs are performed for high severity issues and recurring incidents.
•    Should have adequate knowledge on Java, Postgres SQL, Shell scripts and AWS foundations.
•    Ensure that infra also managed effectively without any capacity issues. Also, perform OS / CVE patching to manage application infra issues.
•    Identify system Gaps. Prepare & execute the service Improvement plans.
•    Conduct weekly CABs for the changes proposed on the application by development / release team.
•    Conduct service review meeting with technology stakeholders for effective rapport with business and ensure that all issues reported by business are handled on timely manner effectively.
•    Need to renew the SLA / OLA / ASRM / DR / Restoration documents for the application to manage.
•    Effectively manage VULN / AIVT findings (or) provide / follow-up with relevant team to ensure it gets fixed within SLA agreed.
•    Effective response to all audit queries pertaining to the application that he/she supports.

Key Responsibilities

Strategy
•    To function as the domain expert in the core banking team and support the core banking products effectively for the BAU of business.
•    Lead a group of corebanking support team and assist them in providing fixes / solutions on the issue reported against the application.
•    Effective engagement with business & technology stakeholders for any critical issues.
•    Should participate on all severity calls during application issues (even at night if any) and provide workaround / permanent fixes on the issue reported.
•    Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies

Business

•    Lead a team of Production Team and guide them in various activities like Incident / prod  and change Support and Implementation and Post Implementation support.
•    Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies

Processes
•    Adhere the production engineering process provided by GBS group.. 

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. 
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Responsibility to review production capacity plans and incident trends

Risk Management
•    Being a role in production support requires the way in which the risk adherence is strictly followed as per group framework.

Governance
•    Identify system Gaps. Prepare & execute the service Improvement plans.
•    To resolve complex (L2 / L3) incidents & manage security incidents.
•    Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. 
•    Regularly review the nature of incident tickets with a view to fix it permanently. 
•    Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead  to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Retail Banking,T&I, various production engineering teams and Country Business

Skills and Experience

•    Essential: Graduate qualifications
•    Desired: Professional qualification, - BE/ME or Any postgraduate degree with computer science background
•    Technical and Functional & Domain expertise in Wholesale / Consumer Banking. 
•    Experience in banking product support and  processes would be required. 
•    Exposure to cloud functionalities and databases would be preferred

Technical Skills :
•    Primary:
•    JBOSS,Java,J2EE,Spring Boot,Java,Spring, Restful API,AWS cloud, Post gres SQL, Basic Linux command

•    Secondary:
•    Control-m, servicenow & ADO

Role Specific Technical Competencies

•    Development programming languages
•    Design
•    Operating systems 
•    Unit Testing
•    Database
•    Infrastructure
•    Software Config Management
•    Development toolkits 
•    Scripting (Shell,ANT,DB)
•    Support system interface
•    Process standards
•    Application knowledge
•    Systems documentation
•    Systems integration
•    Analytical and problem solving
•    Communication
•    Teamwork
•    Planning and Organisation
•    Judgement and decision making
•    Group policies and processes 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.