Job Summary

Product Specialists are the drivers of solution to the business problems, opportunities to support a Business Process, offer solution to new product/services & crucial for the product support process, from concept to production along with the performance of the developed product / function in all aspects. With their commitment to innovation and knowledge in T24, these analysts seek, support for improved efficiency and productivity. 

This person should also be wholly committed to the support of innovative, reliable functions in an ever-changing digital landscape in banking.

The role is accountable for application support for production services, across one or more applications
•    Technical knowledge in T24 core product
•    Knowledge in COB management
•    Good experience in analysing multi thread routines
•    Knowledge in creation of services and batch records
•    Experience in shell scripting, RedHat Linux and Application Server e.g. jBoss EAP 7.x
•    RDBMS knowledge - preferably Oracle & SQL
•    Analytical and problem-solving skills, with the ability to analyse production issues, identify root causes of issues 
•    To build, analyse and implement T24 logging and monitoring
•    Knowledge in SMS – Security Management system
•    Interface Integration – Solace/MQ/Web Services\
•    Understanding in Wealth & Retail products
•    Good knowledge in below T24 products
•    Core modules 
•    Limit/Collateral 
•    Delivery 
•    Lending - Arrangement Architecture 
•    Deposit – Money Market 
•    Limit/Collateral 

Key Responsibilities

Responsible for the creation and improvement of product, T24 business functions to ensure business requirements, pain points are addressed through T24 native product solution.
Ensuring ownership and resolution of major incidents &Implementing structured communication for incidents. Maintaining 100% runbooks for all critical production system; completing and tracking 100% of Post Incident Reviews Reducing repeat incidents by establishing root cause analysis and preventive measures. Progress will be tracked quarterly with detailed reporting and continuous improvement initiatives to ensure sustained operational discipline and production reliability 

Strategy
•    To be accountable to execute the strategy devised for the business unit
•    Ability to work independently and as part of a team.
•    A creative mindset and a passion for innovation and continuous improvement.
•    Excellent communication and collaboration skills to work effectively with cross-functional teams.
•    Keep the long-term vision of the product in mind while addressing short-term goals and milestones. Continuously evaluate the app's performance and user engagement metrics to ensure alignment with strategic objectives.

Business
•    Fully accountable in incident, problem, change and risk management which relates to the production application/system.
•    Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends.
•    Provide leadership and technical expertise for the subdomain to achieve goals and outcomes
•    Support respective businesses in the commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, and collecting defects for future improvements.
•    Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality

Processes
•    Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes.
•    Adopt and embed the eSDLC process, Change Delivery Standards throughout the lifecycle of the product / service.
•    Ensure compliance to the highest standards of business conduct, regulatory and practices defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering stipulations.

People & Talent
•    Participate in cross-training and knowledge transfer activities within support teams
•    Accountable for people management and capability development of their co-team members
•    Responsible for building an engineering culture where application and infrastructure scalability is paramount for on-going capacity management with an aim to reduce the need for capacity reviews using monitoring and auto-scale properties.
•    Empower the engineers so that they can provide economy of scale focused on delivering value, speed to market, availability, monitoring & system management.
•    Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a “business-first” mentality at all levels.

Risk Management
•    Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & M7 (Operational Risks). 
•    Responsible for effective capacity risk management across the team with regards to attrition and leave plans.
•    Ensures the team follows the standards with respect to risk management as applicable 
•    Adheres to common practices to mitigate risk in their respective domain
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Ensure that the organisation works in a proactive way to upgrade capacity well in advance and predict future capacity needs.
•    Responsible for building an engineering culture where application and infrastructure scalability is paramount for on-going capacity management with an aim to reduce the need for capacity reviews using monitoring and auto-scale properties.
•    Empower the engineers so that they can provide economy of scale focused on delivering value, speed to market, availability, monitoring & system management.
•    Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a “business-first” mentality at all levels.
•    Develop and maintain a plan that provides for succession and continuity in the most critical delivery and management position.

Governance
•    Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items. 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    SRE PO
•    Hive PO
•    SRE Lead
•    Business Stakeholders
•    CIO counterparts

Other Responsibilities
•    Embed Here for good and Group’s brand and values in the SRE team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience

•    T24 Core Product
•    RDBS Knowledge
•    Linux
•    Monitoring Tools (ITRS, Splunk)
•    API

Qualifications

•    Minimum 10+ years Bachelor’s degree (or equivalent) in information technology or computer science or business administration, finance 
•    Experience in Agile environment
•    Able to read T24 based code, perform code/impact analysis, perform SQL querying and if needed perform T24 based coding.
•    Ability to create scalable and reliable info basic codes for T24 Product functions.
•    Ability to handle performance issues and performance improvements in T24 instances & Codes.
•    Experience in DevOps, TAFJ runtime configurations & navigations, Integration methodologies preferred.
•    Preferred to have T24 migration / upgrade experience.
•    Preferred to have exposure to T24 Securities, AA, Lending & Wealth products.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.